Microsoft Store Not Detecting Bluetooth

Question

When I try to download an App. that requires Bluetooth support, the store is showing that I don’t have Bluetooth.  My computer is paired with my phone using Bluetooth though.  Instead of the green checkmark next to Bluetooth, it has the link to get more info.  Why is it not detecting this?

Answer 1

We acknowledge the concern that you're experiencing and looking into it. Since you already contacted your laptop manufacturer, keep us updated. Here are troubleshooting steps that you can perform:

• Repair damaged Windows files:

1. Type Powershell in the Cortana search bar, right-click the icon that will show and select Run as Administrator.
2. Copy and paste this command in the blue window: Dism /online /cleanup-image /restorehealth Sfc /scannow

• Reset Windows Store
  1. Type Apps and features in the Cortana search bar and press Enter.
  2. Look for Store.
  3. Select Advanced options and press Reset.
  4. Restart the Store and check the app.
• Uninstall Windows Store using Powershell

1. Type Powershell in the Cortana search bar, right-click the icon that will show and select Run as Administrator.
2. Copy and paste this command in the blue window and press Enter: Get-AppxPackage *windowsstore* | Remove-AppxPackage
3. Search for the Store app to confirm it's gone.
4. After that, copy and paste this command on the blue window: Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
5. Launch the Store app.

• Replicate the concern on a different account using a new/existing profile.
  1. Create a new admin user account.
  2. Switch accounts from the main to the test account.
  3. Check if the issue persists.
• Perform clean boot to isolate the case. Running the computer on a minimal set of drivers and startup programs will help eliminate conflicts that may have caused this issue.

Lastly, contact Microsoft Store Support (1-877-696-7786) or check the support page on this link.

Notify us of your progress.

Answer 2

Erika,

What does any of that have to do with Microsoft's Store?  Just because I don't like all the bloatware that comes pre-installed on most machines, as you state it should have in my case, and did a clean installation on my computer, I should be penalized for picking and choosing what software I do choose to run?  The big question I’m asking is why does Microsoft's Store say this is not compatible with my computer when the manufacture's technical support is saying it is?  How do we go about troubleshooting the STORE’S detection of my machine?  And did you take the time to actually read what I wrote before firing off nonsensical answers to unasked questions?  Or did you just look at the screen shots and figure the problem isn't worth getting to the bottom of?  Because your response sounds like you are just trying to pass the buck concerning this.  I've already been dealing with Alienware for over 2 weeks now and have spent somewhere between 6 and 8 hours on the phone with their technical support people.  But they appear out of their depth, or at the very least, completely stumped.  I still have an open case with them, but I fear it will take many weeks if not months for them to resolve the issue.  Sooner or later someone needs to step up, admit there is a problem and take ownership of it.  And quit sending me back and forth between 3 different product vendors.  From where I'm sitting.... the quickest source of reinstalling the software for me is Microsoft's Store.  So that makes it MICROSOFT'S problem since in the end, it is Microsoft's Store.

Look… I hate being antagonistic toward your position.  But there must be a way to find out more specific information on why the Store is saying my computer is not compatible.  And if there is not... then apparently there should be.  Please help.

Thanks,

Tom

Answer 3

Thank you for the screenshot. Upon checking it, there should be a preinstalled app on your device.

The Bluetooth driver may need to be reinstalled or updated to the current version that will be recognized by the app's system requirements. If the issue persists, it's best to get in touch with the software developer and also report the product. You can find this below the application information in Windows Store.

Update us anytime at your convenience.

Answer 4

Hi Erika,

Thank you so much for your prompt reply.  These screen shots are the only clues I'm receiving.  Just to be clear, I'm not having any problems with the Bluetooth at all and have the latest drivers installed from Killer Networks.  However the Microsoft Store itself seems to be having a problem detecting that I have Bluetooth.  I connect to multiple devices and have never received any errors or had any problems with pairing.  I also have the latest prerequisite driver from Screenovate Technologies installed on my Dell Alienware 17 R4 laptop and the required application on my Android phone.  The only thing holding up getting all this working is installing the application from the Microsoft Store.  I've tried finding a way to directly download the program but can't seem to find it anywhere.

I've spoken with Alienware support on multiple occasions over the past 10 days and they appear as stumped as am I.  They've gone through my system with a fine toothed comb twice and on both occasions have verified that my laptop should have no problems running this application.

Thank you for your assistance,

Tom

Answer 5

Hi Thomas,

When a Bluetooth is not working even when paired, delete the pairing and pair it again with your computer. Run the Bluetooth troubleshooter to automatically fix errors. If the issue persists, we'd like to ask the following:

• What application are you downloading?
• Are you getting any error messages or error code that may explain the problem?
• Can you send a screenshot of the pop-ups and error messages that you are getting? Blur any personal information for your security. You can use the Snipping Tool to attach the image here in your thread.
• To avoid repetition, can you provide us with all the troubleshooting steps that you've done so far?

In the meantime, you can troubleshoot the Bluetooth further by following the steps on this link.

We look forward to your reply.