Driver flight is rejected due to Measure ID <Removed>

Question

Hi, I am a fingerprint driver developer. My colleague submitted a Driver Flight request but it was rejected by Microsoft. The rejected reason was that it could not pass the criteria of Measure ID <removed>. This Measure ID <removed> is about the pass rate should be over 90% to login via fingerprint sensor. However, our fingerprint sensor locates at right side of the laptop and next to a USB port. It is common that end user doesn't press his finger accurately with the enrolled finger without watching the fingerprint sensor, so the pass rate couldn't reach the criteria of 90% due to common human operation error.

We submitted the driver flight for 4 times, but all were rejected. Is there any suggestion from Microsoft to address the problem? The shipping label submission URLs are as follows (only Microsoft can access this link)

<Link Removed for Privacy>

Answer 1

This is a public forum and all information are visible to the public, please avoid sharing sensitive and private information in the public forum. They have been removed now.
In this case, you will have to contact Microsoft support directly and ask them for help.

Answer 2

Hi,

Sorry for the inconvenience brought to you. Personally, I think manufacture should make the fingerprint scanner more user-friendly. Improvement on product is recommended instead of on your driver or our mechanism.
“I absolutely cannot figure out how to find, let alone USE the fingerprint scanner on this laptop (HP Eny x360 - 15m - cn0011dx). I know it is equipped with one because the box in came in says it is included. There is NOTHING in the help section.”

Please create an online ticket in Partner Center. You may find a solution there.
All Partner Center help in one place

Or you can post this issue in windows-partner-center-general.

Please note: Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information.

----------

If the Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 3

Hello AliceYang,
I can understand your thought. It is more difficult for users to use fingerprint sensor which locates at side of laptop instead of front side. Not to mention the users who are left-handed may feel inconvinient. However, the location of fingerprint is decided by OEM (e.g., HP, Dell, Lenovo...). My company is an IHV that only provides the fingerprint sensor as one component of entire laptop. So it is impossible for me to change the location of fingerprint sensor.

Back to the original question. According to the Microsoft document Success rate of Fingerprint Sign-in Experience, the successful rate to login via fingerprint sensor should be over 90%. However, in our driver flight submission page, the telemetry gathered from this laptop model at end user side shows the pass rate was merely 57%, so Microsoft directly rejected the request of driver flight.

I just want to say, I can't change the hardware design. It is unfair to me that driver flight submission is rejected due to hardware design or human operation error. So I contacted Microsoft Support and posted this article here. I hope to find out a way to finish my driver flight submission. If not, at least I have to provide a good & reasonable explanation to my OEM customers.