Hi,
Thank you for the information that you provided. To narrow this down, we would like to know if you are getting any error message/code? If yes, what is the exact error? Also, what are you trying to do before getting this error? This will help us identify the main issue and lead us towards resolution. You can also check the current Windows build version of your computer for us to know if it has something to do with the Windows itself. To check it, please type in winver on the search bar, then hit enter to see the build on the pop-up window.
We'll be waiting for your response.