Windows 10 1703 Update problem

Question

Hi,

I have been having a problem updating to the Fall creators version for a while now, any help would be greatly appreciated.

I have made sure all my drivers are up to date, unplugged all usb devices, cleaned the registry, uninstalled my anti-virus, re-downloaded the update multiple times, used the troubleshooter and the update assistant, but the installation always fails at 45% and I am now all out of ideas.

I would really rather not do a fresh install if at all possible. If anyone with more knowledge than me could help out here it would be fantastic.

Following is the setuperr.log contents.

2018-02-03 22:00:28, Error                 SP     pSPRemoveUpgradeRegTree: failed to delete reg tree HKLM\SYSTEM\Setup\Upgrade[gle=0x00000005]

2018-02-03 22:00:31, Error      [0x0803b6] MIG    Can't retrieve group information for user IIS APPPOOL\DefaultAppPool. NetUserGetLocalGroups failed 0x000008AD

2018-02-03 22:00:33, Error      [0x080831] MIG    CSIAgent: Invalid xml format: FormatException: Component with display name: Plugin/{52776FBF-403C-49cc-b7cb-dd557f36096A} already loaded __cdecl Mig::CMXEMigrationXml::CMXEMigrationXml(class Mig::CPlatform *,class UnBCL::String *,class UnBCL::XmlDocument *,class UnBCL::String *,class UnBCL::String *)

2018-02-03 22:00:38, Error                 CSI    00000001 (F) 80220008 [Error,Facility=FACILITY_STATE_MANAGEMENT,Code=8] #3198# from CWcmScalarInstanceCore::GetCurrentValue(options = 393216, status = '(null)', value = { type: 40972, bytes ( 40 ): 63003a005c007000610067006500660069006c0065002e0073007900730020003000200030000000 })

[gle=0x80004005]

2018-02-03 22:00:40, Error                 CSI    00000002 (F) 80220008 [Error,Facility=FACILITY_STATE_MANAGEMENT,Code=8] #81789# from CWcmScalarInstanceCore::GetCurrentValue(options = 393216, status = '(null)', value = { type: 40972, bytes ( 40 ): 63003a005c007000610067006500660069006c0065002e0073007900730020003000200030000000 })

[gle=0x80004005]

2018-02-03 22:00:40, Error                 CSI    00000003 (F) 80220008 [Error,Facility=FACILITY_STATE_MANAGEMENT,Code=8] #110206# from CWcmScalarInstanceCore::GetCurrentValue(options = 393216, status = '(null)', value = { type: 40972, bytes ( 12 ): 65006e002d00550053000000 })

[gle=0x80004005]

2018-02-03 22:00:42, Error                 CSI    00000004 (F) 80220008 [Error,Facility=FACILITY_STATE_MANAGEMENT,Code=8] #161113# from CWcmScalarInstanceCore::GetCurrentValue(options = 393216, status = '(null)', value = { type: 40972, bytes ( 40 ): 63003a005c007000610067006500660069006c0065002e0073007900730020003000200030000000 })

[gle=0x80004005]

2018-02-03 22:00:42, Error                 CSI    00000005 (F) 80220008 [Error,Facility=FACILITY_STATE_MANAGEMENT,Code=8] #189712# from CWcmScalarInstanceCore::GetCurrentValue(options = 393216, status = '(null)', value = { type: 40972, bytes ( 12 ): 65006e002d00550053000000 })

[gle=0x80004005]

2018-02-03 22:00:44, Error                 CSI    00000006 (F) 80220008 [Error,Facility=FACILITY_STATE_MANAGEMENT,Code=8] #240220# from CWcmScalarInstanceCore::GetCurrentValue(options = 393216, status = '(null)', value = { type: 40972, bytes ( 40 ): 63003a005c007000610067006500660069006c0065002e0073007900730020003000200030000000 })

[gle=0x80004005]

2018-02-03 22:00:53, Error                 CSI    00000007 (F) 80220008 [Error,Facility=FACILITY_STATE_MANAGEMENT,Code=8] #323949# from CWcmScalarInstanceCore::GetCurrentValue(options = 393216, status = '(null)', value = { type: 40972, bytes ( 40 ): 63003a005c007000610067006500660069006c0065002e0073007900730020003000200030000000 })

[gle=0x80004005]

2018-02-03 22:00:53, Error                 CSI    00000008 (F) 80220008 [Error,Facility=FACILITY_STATE_MANAGEMENT,Code=8] #357480# from CWcmScalarInstanceCore::GetCurrentValue(options = 393216, status = '(null)', value = { type: 40972, bytes ( 12 ): 65006e002d00550053000000 })

[gle=0x80004005]

2018-02-03 22:01:00, Error      [0x0803b6] MIG    Can't retrieve group information for user IIS APPPOOL\DefaultAppPool. NetUserGetLocalGroups failed 0x000008AD

2018-02-03 22:01:04, Error      [0x080831] MIG    CSIAgent: Invalid xml format: FormatException: Component with display name: Plugin/{C939EC0F-2F56-4CE8-AF56-2336596A5FA7} already loaded __cdecl Mig::CMXEMigrationXml::CMXEMigrationXml(class Mig::CPlatform *,class UnBCL::String *,class UnBCL::XmlDocument *,class UnBCL::String *,class UnBCL::String *)

2018-02-03 22:02:24, Error      [0x0808fe] MIG    Plugin {ff9c714f-b864-4f43-ae39-ec07d7385abe}: Unable to determine inbox status of driver 'oem63.inf' for 'ROOT\UNNAMED_DEVICE\0000'. Error = 0x00000002

2018-02-03 22:02:24, Error      [0x0808fe] MIG    Plugin {ff9c714f-b864-4f43-ae39-ec07d7385abe}: Unable to determine inbox status of driver 'oem25.inf' for 'ROOT\UNNAMED_DEVICE\0001'. Error = 0x00000002

2018-02-03 22:02:24, Error      [0x0808fe] MIG    Plugin {526D451C-721A-4b97-AD34-DCE5D8CD22C5}: [shmig] Failed to get preferred homegroup with hr=0x80070490

2018-02-03 22:02:34, Error                        CSetupAutomation::Resurrect: File not found: C:$WINDOWS.~BT\Sources\Panther\automation.dat[gle=0x00000002]

2018-02-03 22:02:34, Error                 SP     CSetupPlatform::ResurrectAutomation: Failed to resurrect automation: 0x80070002[gle=0x00000002]

2018-02-03 22:03:29, Error      [0x0803b6] MIG    Can't retrieve group information for user IIS APPPOOL\DefaultAppPool. NetUserGetLocalGroups failed 0x000008AD

2018-02-03 22:03:36, Error      [0x0803b6] MIG    Can't retrieve group information for user IIS APPPOOL\DefaultAppPool. NetUserGetLocalGroups failed 0x000008AD

2018-02-03 22:04:07, Error                 SP     [SetupCl library] Required profile hive does not exist: [??\C:$WINDOWS.~BT\NewOS\WINDOWS\system32\config\systemprofile\NTUSER.DAT].

2018-02-03 22:04:16, Error      [0x0803b6] MIG    Can't retrieve group information for user IIS APPPOOL\DefaultAppPool. NetUserGetLocalGroups failed 0x000008AD

2018-02-03 22:04:19, Error      [0x080831] MIG    CSIAgent: Invalid xml format: FormatException: Component with display name: Plugin/{C939EC0F-2F56-4CE8-AF56-2336596A5FA7} already loaded __cdecl Mig::CMXEMigrationXml::CMXEMigrationXml(class Mig::CPlatform *,class UnBCL::String *,class UnBCL::XmlDocument *,class UnBCL::String *,class UnBCL::String *)

2018-02-03 22:04:19, Error      [0x080831] MIG    CSIAgent: Invalid xml format: FormatException: Component with display name: Plugin/{12bc829e-787e-48c2-a9b3-8d2e7aabf06e} already loaded __cdecl Mig::CMXEMigrationXml::CMXEMigrationXml(class Mig::CPlatform *,class UnBCL::String *,class UnBCL::XmlDocument *,class UnBCL::String *,class UnBCL::String *)

2018-02-03 22:04:41, Error                 MIG    Failed to check the certificate of the catalog file C:\WINDOWS\System32\CatRoot{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\ntprint.cat.[gle=0x800b0100]

2018-02-03 22:06:41, Error      [0x0803b6] MIG    Can't retrieve group information for user IIS APPPOOL\DefaultAppPool. NetUserGetLocalGroups failed 0x000008AD

2018-02-03 22:06:43, Error      [0x080831] MIG    CSIAgent: Invalid xml format: FormatException: Component with display name: Plugin/{52776FBF-403C-49cc-b7cb-dd557f36096A} already loaded __cdecl Mig::CMXEMigrationXml::CMXEMigrationXml(class Mig::CPlatform *,class UnBCL::String *,class UnBCL::XmlDocument *,class UnBCL::String *,class UnBCL::String *)

2018-02-03 22:06:57, Error                 MOUPG  Finalize: Error reading narrator reg key: [0x80070002]

2018-02-03 22:06:58, Error      [0x0803b6] MIG    Can't retrieve group information for user IIS APPPOOL\DefaultAppPool. NetUserGetLocalGroups failed 0x000008AD

2018-02-03 22:10:42, Error                        [SetupPlatform.exe] winreHashWimFile: Failed to hash [F:$WINDOWS.~BT\Sources\WinRE]: 0x5

2018-02-03 22:12:20, Error                 CSI    0000002b (F) Done with generic command 6; CreateProcess returned 0, CPAW returned S_OK

    Process exit code 30 resulted in success? false

    Process output: [l:22 [22'[gle=0x80004005]

2018-02-03 22:12:20, Error      [0x018007] CSI    0000002c (F) Failed execution of queue item Installer: Generic Command ({81a34a10-4256-436a-89d6-794b97ca407c}) with HRESULT HRESULT_FROM_WIN32(14109).  Failure will not be ignored: A rollback will be initiated after all the operations in the installer queue are completed; installer is reliable[gle=0x80004005]

2018-02-03 22:16:36, Error                 CSI    00000181 (F) Generic Command ErrorCode: 80004005 Executable: iissetup.exe ExitCode: 30 Phase: 38 Mode: Install (first install) Component: Microsoft-Windows-IIS-SharedLibraries-GC, Culture=neutral, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS[gle=0x80004005]

2018-02-03 22:16:36, Error                 CSI    00000183@2018/2/3:22:16:36.940 (F) onecore\base\wcp\componentstore\com\advancedinstallerstore.cpp(580): Error HRESULT_FROM_WIN32(ERROR_ADVANCED_INSTALLER_FAILED) originated in function Windows::COM::CComponentStore::IAdvancedInstallerAwareStore_ResolvePendingTransactions expression: HRESULT_FROM_WIN32(14099L)

[gle=0x80004005]

2018-02-03 22:16:37, Error                 CSI    00000184 (F) HRESULT_FROM_WIN32(ERROR_ADVANCED_INSTALLER_FAILED) #146# from Windows::COM::CComponentStore_IAdvancedInstallerAwareStore::ResolvePendingTransactions(dwFlags = (DontFailIfPrimitivesPending|IndicatePrimitiveRollback), Progress = NULL, Phase = 0, Disposition = (unknown enumerant 0)' | '0)[gle=0x80073713]

2018-02-03 22:16:37, Error                 CBS    Startup: Failed to process advanced operation queue, startupPhase: 0. [HRESULT = 0x80073713 - ERROR_ADVANCED_INSTALLER_FAILED]

2018-02-03 22:16:37, Error      [0x030149] CMI    Callback_CBS_Do_OnlineInstall:Calling startup processing failed 0x80073713

2018-02-03 22:16:37, Error      [0x030153] CMI    Callback_CMI_ConfigInstall: CBS startup processing failed.

Thanks a million for any help.

Answer 1

Press Windows key + R

Type: msconfig

Hit Enter

Go to the services tab

Check the box, hide all Microsoft services

Disable the remaining services

Click Apply then OK

Restart if prompted

Open Start

Type: cmd

Right click CMD

Click Run as administrator

At the command prompt, type:

net user administrator/active:yes

Hit Enter

Close command prompt, restart, then try signing into the Administrator account.

Attempt the upgrade again....

Please be advised some users are reporting issues with the Windows 10 1709 update. Make sure you backup before attempting to upgrade:

http://answers.microsoft.com/en-us/windows/wiki...

How to block it if you don't want to upgrade:

https://www.groovypost.com/howto/block-windows-...

What is the make and model of your computer?

Have you checked the manufacturers website to determine compatibility?

Check this List to Determine if Your Computer is Compatible with homegrouthe Windows 10 Fall Creators Update 1709

https://answers.microsoft.com/en-us/windows/wik...

perform the following tasks:

12 Things You Should Do Before Installing Windows 10 Creators Update (Version 1709)

[https://www.groovypost.com/howto/prepare-comput...](https://www.groovypost.com/howto/prepare-computer-windows-10-creators-update-version-1703/)

 



How to download official Windows 10 ISO files

[http://answers.microsoft.com/en-us/windows/wiki...](http://answers.microsoft.com/en-us/windows/wiki/windows_10-windows_install/how-to-download-official-windows-10-iso-files/35cde7ec-5b6f-481c-a02d-dadf465df326)



How to Upgrade to Windows 10 Creators Update version 1709 using ISO File from Versions 1507, 1511, 1607 and 1703 

[https://answers.microsoft.com/en-us/windows/wik...](https://answers.microsoft.com/en-us/windows/wiki/windows_10-windows_install/how-to-upgrade-to-windows-10-creators-update/617a37da-8fc0-4f33-a3eb-59fe9082f925)

Answer 2

Ciao,

I'm Ugo, a volunteer willing to help other Microsoft customers.

Regarding your question, you can try following one of the methods described below:

1. https://www.yourwindowsguide.com/2017/10/upgrad...
2. Alternatively, you can try the below: a) Start –> All Programs –> Accessories –> right click on Command Prompt -> select "Run as

    administrator". Type net stop wuauserv to stop Windows Update Service. 
   
   
   
    Wait till you get : The windows update service was stopped successfully. " (DO NOT CLOSE 
   
    COMMAND PROMPT).
   

   b) - Go to C:\Windows\SoftwareDistribution

    - Delete all files in "DataStore" folder
   
    - Delete all files in "Download" folder. 
   

   c) In the Command prompt window, type net start wuauserv to start Windows Update service. Restart your computer and try to get update again (this should fix the issue permanently).
3. Other 5 additional tips can be found here: https://windows10.help/blogs/entry/23-troublesh... 10-using-these-five-tips/

Please let me know if this helped somehow.

Ciao

Ugo

Answer 3

Hi Zen. I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.

Try these steps for overcoming Version Upgrade problems: http://answers.microsoft.com/en-us/windows/wiki...

But remember that Factory or Upgrade installs are inferior installs which most enthusiasts won't even run because they'd expect endless issues. Consider doing the Clean Install in this link which compiles the best possible install that will stay that way as long as you stick with the tools and methods given: http://answers.microsoft.com/en-us/windows/wiki...

There is also an automated Refresh that reinstalls WIndows while shedding corrupting factory bloatware, saves your files, but doesn't clear the drive to get it cleanest: https://www.howtogeek.com/265054/how-to-easily-...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.