Faulting module name: AcLayers.DLL

Question

Hi, I have used Matlab 2017b and other softwares on Win10, and they suddenly crashed, with similar error message below:

Faulting application name: MATLAB.exe, version: 9.3.0.0, time stamp: 0x5976c21e

Faulting module name: AcLayers.DLL, version: 10.0.16299.64, time stamp: 0x1ecd038c

Exception code: 0xc00000fd

Fault offset: 0x0000000000021389

Faulting process id: 0x38f8

Faulting application start time: 0x01d371abf0e9364d

Faulting application path: E:\Matlab 2017B\bin\win64\MATLAB.exe

Faulting module path: C:\WINDOWS\SYSTEM32\AcLayers.DLL

Report Id: 7116a943-f66a-49b5-88b8-1932aa7ae583

Faulting package full name: 

Faulting package-relative application ID: 

May I have the solution on fixing it?

Thanks so much

BR

Answer 1

Not sure it will help but try installing KB4051963 which will update the AcLayers.DLL which is referenced in the error:

https://support.microsoft.com/en-us/help/4051963

Answer 2

You're welcome. Thanks for letting us know.

Answer 3

Hi Anggy,

I have tried to apply the update on it, and it works.

Thanks so much

BR

Answer 4

You're welcome, and good luck!

Answer 5

Hi Auggy,

Thanks for your reply. Will try that when I get back to my laptop. thanks