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Windows installer - Windows 10

Anonymous
2018-01-05T13:19:06+00:00

Since the Windows 10 Fall Creators update, my Windows installer will just hang and not open any programs.  If I click cancel, the computer will freeze and I need to exit the program with Task Manager.  The event ID in event viewer is 11714.  The update took place on December 11th and I am unable to uninstall it.  What can I do?

Thanks!

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2018-01-05T13:27:36+00:00

    Try these first to see if they work:

    Open Start, type: CMD

    Right click CMD

    Click Run as administrator

    Type in at the prompt OR Copy and Paste these one at a time : (Hit enter after each)

    Dism /Online /Cleanup-Image /CheckHealth

    Dism /Online /Cleanup-Image /ScanHealth

    Dism /Online /Cleanup-Image /RestoreHealth

    Also run the System File Checker utility:

    Open Start, type: CMD

    Right click CMD

    Click Run as administrator

    At the Command Prompt, type: sfc/scannow

    This will check for any integrity violations

    Restart your system

    or

    1. Press Windows key + R
    2. In the "Open" box, type msiexec /unreg, and then press ENTER.
    3. Press Windows key + R
    4. In the "Open" box, type msiexec /regserver, and then press ENTER.

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