Hi Lana,
We would like to isolate this issue that you're having right now with the said application. What is the current build and version of your OS? You can check it by pressing the Windows key + R and type winver.
Since you already perform SFC, you can try to check DISM.
Please follow the steps below to run the DISM tool:
- Press Windows key + X and select the Command Prompt (Admin).
- In the Administrator: Command Prompt window, enter the following commands (Press the Enter key after each command):
DISM.exe /Online /Cleanup-image /Scanhealth
DISM.exe /Online /Cleanup-image /Restorehealth
- To close the Administrator: Command prompt window, type Exit, and press Enter.
- Restart the machine.
Let us know how it goes.
Regards.