Hi,
Please kindly confirm below information.
- If we locally log into the RDS Server, will the same issue happen?
- Apart from above event log, is there any other event related to remote desktop service at the issue time?
I found below article which describes a very similar event log as you have shared. Please read it and see if there is any help for you.
https://learn.microsoft.com/en-us/troubleshoot/windows-client/shell-experience/windows-store-apps-not-open-event-id-5973
Thanks,
Eleven
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