Help us help you: Start by reading this "sticky" post...
• What information to post in the Windows Update forum
http://answers.microsoft.com/thread/1467f44b-ee27-4f7d-98d7-f1c4b35b3395
Also see...
• Suggestions for asking a question in help forums
http://support.microsoft.com/kb/555375
You may obtain questionable [IMHO] third-party, Microsoft-sponsored - but not necessarily free - support via Windows Support/Answer Desk - Direct Chat Assistance => https://support.microsoft.com/en-us/contact/chat/4/
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DISCLAIMER: Posted AS IS with no guarantees. MS MVPs neither represent nor work for Microsoft.