WIN 10 UPDATE 1709 MISSING BLUETOOTH DRIVER

Question

I HAVE AN HP 15 NOTEBOOK AND I CANT PAIR MY HEADPHONES NOR CAN I FIND THE DRIVER IN DEVICE MANAGER

Moved from: Windows /Windows 10 /Windows update, recovery, & backup

Answer 1

Hi Adina,

If pressing the Connect button in action center doesn't find your device, here are some things to try:

• Check action center to see if your Windows device supports Bluetooth. If it does, there'll be a Bluetooth  button in action center. Make sure it's turned on.
• If you don't see the Bluetooth  button in action center, try updating your device's driver. Here's how: Go to Start, enter Device Manager, and select it from the list of results. In Device Manager, locate your device, press and hold (or right-click) it, select Update driver, select Search automatically for updated driver software, and then follow the rest of the steps.
• If Bluetooth is turned on and the driver is up to date but your device still doesn't work, try removing the device and re-pairing it. Here's how: Go to Start, enter Devices, select Bluetooth & other devices settings> select the device > Remove device>Yes and then try pairing again.
• Make sure that the Bluetooth-enabled audio device is on and discoverable. How you do this varies with devices, so check the info that came with your device or go to the manufacturers website.

If the issue persists, we’ve got a few handy solutions for you to try here.

Please post back with the status of the issue. We will be glad to assist you further.