Windows 10 Update problem

Question

Recently update Windows 10 and when the update was finished the HP Desktop machine entered a Power Save Mode on screen.  It would not shut down, only unplugging power would shut it down.  Will not start in Safe mode either.

Moved from: Windows / Windows 10 / Windows settings

Answer 1

I recommend downgrading to Windows 10 1703.

You can downgrade to Windows 10 1703 by downloading the ISO at http://windowsiso.net/windows-10-iso/windows-10...

Create a bootable copy:

https://answers.microsoft.com/en-us/windows/wik...

Perform a clean install:

http://answers.microsoft.com/en-us/insider/wiki...

Answer 2

1a.  The computer is approximately 1 year

1b.  Hewlett Packard

1c.  Brand new

2. Windows 10 Pre-installed

3.  PC Matic

4. No
5. No

6.  I don't know since I can't access the machine

Since this was one of MS famous updates and it messed up my machine, I expect MS to fix this problem.

Answer 3

I can't do anything you recommend because I am not able to see anything on the screen.

Answer 4

Press Windows key + X

Click Power Options

Under related settings, click Additional power settings

Click Choose what the power button does

Click Change settings that are currently unavailable

Uncheck 'Turn on fast startup (recommended)

Click Save changes.

Try these first to see if they work:

Open Start, type: CMD

Right click CMD

Click Run as administrator

Type in at the prompt OR Copy and Paste these one at a time : (Hit enter after each)

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /RestoreHealth

Also run the System File Checker utility:

Open Start, type: CMD

Right click CMD

Click Run as administrator

At the Command Prompt, type: sfc/scannow

This will check for any integrity violations

Restart your system

Press Windows key + R

Type: shutdown -s -t 0

Hit Enter

Does it shutdown?

Answer 5

Please answer ALL of the following [admittedly tedious] diagnostic questions by number, preferably without quoting my post:

1a. When (approx. date) did you purchase the HP computer?

1b. Where or from whom did you purchase the computer?

1c. Was the computer sold to you as a brand-new, never-been-used-by-anyone-else computer or as a used (refurbished) computer?

2. Did the computer come with Win10 preinstalled, did you do a clean install of Win10, or did you upgrade a Win7 computer or a Win8.1 computer [<=PICK ONE!] to Win10?
3. What, if any, third-party anti-virus application (i.e., not Windows Defender) might be installed?
4. Has a Norton application or a McAfee application EVER been installed on the computer since you bought it?
5. Have you ever run the Norton Removal Tool and/or the McAfee Consumer Products Removal Tool?
6. What Version & OS Build of Windows 10 is currently installed?

• Press & hold the Windows Key and press the R key. In the RUN dialog, type WINVER and press the Enter key.

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