If this is Professional or Enterprise Edition do the following.
Go to search and type gpedit.msc
Then go here
Computer Configuration/Policies/Administrative Templates
.../Windows Components/Windows Hello For Business/ Use biometrics => Enabled
Make sure bio metrics is enabled.
https://community.spiceworks.com/how_to/123490-...
If that doesn't work this maybe an issue with a system file being corrupt.
You can try a couple things.
Right click your start button and select Command prompt (Admin) to bring up elevated Command prompt.
In Command prompt type sfc /scannow and press enter.
Restart the computer.
If that doesn't work then try this,
Right click your start button and select Command prompt (Admin) to bring up elevated Command prompt.
In the Administrator: Command Prompt window, type the following commands.
Press Enter key after each command:
DISM.exe /Online /Cleanup-image /Scanhealth
DISM.exe /Online /Cleanup-image /Restorehealth
Important: When you run this command, DISM uses Windows Update to provide the files that are required to fix corruptions.
To close the Administrator: Command prompt window, type Exit, and then press Enter.
Restart your computer.