Shutdown in progress loop problem

Question

Hello ! I have a little problem with computers. Since the passage of an update I have DELL Vostro laptops which remain blocked on shutdown in progress. I have to keep pressing the power button to turn off the machine. I can't find the service that I created is bugging. Do you have a solution to be able to perform an analysis when my computer shuts down? Thanks in advance ! Romain,

Answer 1

Hi,
You could try to check the event log or use WPT tool to capture the shutdown trace to analysis. Please refer to the links below:
Description of the Shutdown Event Tracker
https://learn.microsoft.com/en-us/troubleshoot/windows-server/application-management/description-shutdown-event-tracker
How To Troubleshoot Windows Startup, LogOff, Login and Shutdown Problems
https://www.raymond.cc/blog/how-to-troubleshoot-windows-startup-logoff-login-and-shutdown-problems/
Before this, I consider that you may try to these steps below. Then reboot to check if system could shutdown normally.
Hold down the Windows key and tap R and type shutdown /s /t 5 in the Run field. Then tap the Enter key.

or

Run CMD window as admin (black menu with white text)

shutdown /s /t 5

These commands tell the machine to shutdown completely (bypassing hybrid shutdown) after a 5 second delay.
Hope this helps and please help to accept as Answer if the response is useful.
Best Regards,
Carl