windows sound

Question

Hi there!

No audio/sound heard

Did troubleshooting

Results of troubleshooting - 

Playing Audio

Potential issues that were checked

Check audio device Issue not present

One or more audio service isn't running Issue not present

Audio device is disabled Issue not present

Low audio device volume Issue not present

Audio device muted Issue not present

Audio device isn't set as default Issue not present

The speaker, headset or headphone is unplugged Issue not present

Potential issues that were checked

Check audio device Issue not present

There might be a problem with your audio device.

One or more audio service isn't running Issue not present

Both the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly. At least one of these services isn't running.

< Audio device is disabled Issue not present

The audio device you selected is currently turned off in Windows.

Device state

State information about the audio device.

State: Enabled

Status code: 1

Help link: http://msdn.microsoft.com/en - us/library/aa363230(VS.85).aspx

< Low audio device volume Issue not present

Audio device volume might be too low to hear.

Volume level

Level of volume used for audio playback.

Volume: 100%

Audio device muted Issue not present

Audio can't play if the device is muted.

Audio device isn't set as default Issue not present

The default audio device is usually used to play or record sounds on your computer.

The speaker, headset or headphone is unplugged Issue not present

An audio device must be plugged in to play or record sound.

Detection details

Audio endpoint

Type of audio device being diagnosed.

Endpoint: Speakers Headphones Headset Earphone

Installed audio devices

This file contains the details stored in the registry for all installed audio devices. File Name: Registry log.reg

Collection information

Computer Name: ADMIN

Windows Version: 6.3

Architecture: x64

Time: 03 October 2017 17:54:31

Publisher details

Sound

Troubleshoot problems that prevent your computer from playing or recording sound.

Package Version: 1.0

Publisher: Microsoft Windows

Playing Audio

Find and fix problems with playing sound.

Package Version: 1.0 Publisher: Microsoft Corporation

Hardware and Devices

Find and fix problems with devices and hardware.

Package Version: 1.1

Publisher: Microsoft Windows

Answer 1

Hi,

See if this assists you.

Do a System Restore to a date before you had this problem:

"How to Do a System Restore in Windows 8 and 8.1"

http://www.eightforums.com/tutorials/4692-system-restore-how-do-windows-8-a.html

__________________________________________

And/or go to your Laptop/Computer or Sound Card Manufacturer's website > look for the Drivers and Downloads Section > put in your Laptop Model Number > look for your Operating System > download and install the Audio, etc Drivers you find there.

Cheers.

Answer 2

RUSLANYAQUBOV