Netio.sys BSoD

Question

Hello, I seem to get a BSoD almost every time I download a game or a patch through steam and I have no idea what the cause could be. Here is a link to the latest memory dump.

Answer 1

Hello, I did reinstall the Realtek network adapter driver 5 days ago and today I got another BSOD, again while downloading a game on steam. Here is the minidump that resulted.

Answer 2

Hi,

The minidump file references the rt640x64.sys which is the Realtek network adapter driver:

BugCheck 1000007E, {ffffffffc0000005, fffff804d599c5f6, ffffbd0095274158, ffffbd00952739a0}

*** WARNING: Unable to verify timestamp for rt640x64.sys

*** ERROR: Module load completed but symbols could not be loaded for rt640x64.sys

Probably caused by : NETIO.SYS ( NETIO!KfdClassify+206 )

Try uninstalling and reinstalling the  Realtek network adapter driver.

Post back if the BSOD persists.

Answer 3

Thank you for getting back to us. Netio.sys blue screen errors can be caused by a variety of hardware, firmware, driver, or software issues. It seems that the text file you've provided is not shared as we're unable to view the contents of the said file. Also, we would like to confirm if you were able to perform the steps from the article we've provided?

Furthermore, we recommend to updating your network adapter's driver. Here's an **article**to help you update drivers in Windows 10.

Hope to hear from you soon.

Regards.

Answer 4

I am using Windows 10 version 1709 (build 16299.19), here is a dxdiag for the computer model and regarding 3rd-party antivirus I am using just a free edition of malwarebytes antimalware for periodic scans.

Answer 5

Hello Dan,

Stop errors (also sometimes called blue screen or black screen errors) can occur if a serious problem causes your device to shut down or restart unexpectedly. These errors can be caused by both hardware and software issues.

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

1. Press Windows key + R, then type in winver.
2. Click OK.

• What is the make and model of your computer?
• Are you using any 3rd-party antivirus software?

Meanwhile, we recommend performing the suggested steps in this article to troubleshoot blue screen issues on Windows 10.

We look forward to your response.

Regards.