Hi Neil,
For us to assist you better, kindly answer the following questions:
- When did the issue started? Have you made any recent changes to your computer prior to this issue?
- What is the current build and version of your Windows 10? To check, type in winver on the search bar and press Enter.
- What is the make and model of your machine?
- Are you using a pin or a password to log in to your Windows 10 computer?
Please get back to us.