Hi @Gareth Wynne ,
I did a test in my environment and set the same settings as yours. I changed our Teams coexistence mode from "Island" to "Teams only". And we found conversation window (Image 1) shows "Due to an org policy change, you can enjoy a richer chat and calling experience ". Then you should click "Continue your conversation" to enter the new conversation window.
If I misunderstood your requirements, please feel free to let us know. Thanks for your understanding and patience!
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