Hello @Jonathan Cordero ,
Please understand that Q&A Forum only supports English at present. Please describe your problem in English to avoid some misunderstanding.
According to the machine translation, your issue is mainly related to M365 Account, it is recommended that you go to this forum for consultation.
If you have any problems about SharePoint online/SharePoint server later, you are welcome to come to our forum, and we are happy to help you solve problems.
Thanks for your understanding.
Thanks,
Echo Du