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magic jigsaw puzzle - mouse problems

Anonymous
2018-02-15T01:42:44+00:00

I have been having problems with the mouse during this game.  It seems to slow the mouse down quite often and also often while moving a piece, the pointer lags behind and transfers and drags the main puzzle or some other piece instead.  Anyone else have this problem (I am on windows 10)

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-02-15T03:33:39+00:00

    Hi,

    We need to gather more information for us to better assist you on your concern about the mouse's performance in Microsoft Jigsaw Puzzle app. Kindly answer the questions below:

    • When did the mouse performance issue start?
    • Were there any changes made on your computer before encountering the issue?
    • Does the issue only occur inside the Microsoft Jigsaw Puzzle app?
    • Is the mouse issue occurring while using a different mouse?

    If you're only experiencing the mouse problem inside the app, it is possible that there is an issue with the app's performance. Kindly run the Windows Store apps troubleshooter. This tool can usually resolve common Windows Store apps problem and can also show you what is causing the issue.

    We hope to hear from you soon.

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