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Blue screen appears for a split second when coming out of sleep mode

Anonymous
2018-01-29T22:25:35+00:00

I have a Win10 HP Spectre x360 with a Core i7 processor and 256gb SSD. When I open the lid and wake the computer up from sleep mode, a blue screen flashes once for about a second or two before the login screen appears. It doesn't seem to have any effect on my machine, but it is more of a nuisance than anything. I checked for BIOS/windows/driver updates and everything seems to be up to date. Any thoughts?

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2018-01-31T21:34:18+00:00

    There is no error code. Please follow this link to see a video of the issue: https://youtu.be/K1iyes9GXo0

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  2. Anonymous
    2018-02-04T03:03:40+00:00

    Thank you for your quick response. Possibilities that it could be a video card driver issue. To isolate, we suggest booting your PC in safe mode. Here are the steps:

    1. Press Windows key + I, select Update & security.
    2. Choose Recovery.
    3. Select Restart now under Advanced startup.
    4. After the PC restarts, you'll see the Choose an option screen.
    5. Click Troubleshoot > Advanced options > Startup Settings > Restart.
    6. Your PC will restart and you'll see a list of options, press 4 or F4 on your keyboard to start in Safe Mode.

    Let us know if the issue still occurs in Safe Mode.

    Please update us on the outcome.

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  3. Anonymous
    2018-02-01T06:37:06+00:00

    This is the first time that the issue has occurred and no recent changes have been made.

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  4. Anonymous
    2018-02-01T05:50:27+00:00

    Thank you for your reply. Is this the first time you encountered the issue? Please let us know if you have made any recent changes to your device before this issue begin so we can isolate the real cause.

    Looking forward to your response.

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  5. Anonymous
    2018-01-30T03:44:17+00:00

    Hi,

    Blue Screen errors usually occur if there's a problem that unexpectedly causes your PC to shut down or restart. In your case, you mentioned that the blue screen just flashes for about a second or two, we'd like to verify if you were still able to capture any error codes or messages. If so, kindly send us the complete error. Did you experience the same issue before? Did you also make any changes made to your PC like an update or installation of a specific program?

    Given the troubleshooting steps that you've tried, you may also perform the steps listed in this article. You may skip the steps that you already performed.

    We will be waiting for your response, kindly get back to us with the outcome.

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