Touchpad Not Working

Question

Guys i am in real agony hear so if someone can help me i will really appreciate it.

i have a TOSHIBA Satellite P50-C and touchpad is not working at all on it. And when i go to device manager & mice and other pointing devices , only HID-complaint mouse is showing there. I tried to install synaptics driver specific for my laptop from the Toshiba support page but whenever i try to install the driver, the driver window just disappears. It only happens with the Synaptics and elan touchpad drivers for my laptop, all other drivers from support page installs normally. 

I have tried installing the different versions of windows from 7 to 10 but this issue is not going away. And i know my touchpad is not broken because it works means i can use the cursor in bios setup while clean installing the windows but as soon as the windows setup starts it stops working.

So if someone knows what really is going on with my laptop, please help me out.

Answer 1

Ryan, just as a test create a new Local Admin account to see if it will work: http://www.howtogeek.com/226540/how-to-create-a...

It could be a program you install before you try installing the driver that's conflicting. To minimize that establish a Clean Boot so nothing other than Windows starts with Windows, from Step 4 here: http://answers.microsoft.com/en-us/windows/wiki...

Then complete steps 7 and 10 in the above checklist.

The touchpad may also require enabling software so expedite all Updates, check if it requires Net Framework or Visual C++ with the maker.

You can always use a notebook mouse which I prefer. But if you have palm drag as an issue then it needs the software to disable touchpad when mouse is attached.

Answer 2

Hi Greg, thanks for taking your time to help me out.

Previously i was downloading the drivers for my pc from Toshiba Australia support page because my pc is bought in au. The drivers were downloading fine, it was just that when i try to install touchadpad drivers download from the support page, it just wont install properly. 

And i have tried installing them in safe mode and even in compatibility mode but the result is still same.

Tbh to me it feels like something is blocking the installation of touchpad drivers on my machine. But i have wiped the whole hard drive many times and installed the different versions of windows but the result is still same.

My laptop mode is: P50-C

Part Number: PSPT2A-002001

Answer 3

Hi Ryan. I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.

If it's not downloading the driver then change browsers. Make sure you download the correct drive and bit version using the serial number to narrow results here: http://www.toshiba.co.uk/support/consumerlaptops/ Post back a link to the driver and your full make/model PC.

If it completes download and you confirm by size it completed, then try installing in Safe Mode: https://www.digitalcitizen.life/4-ways-boot-saf...

If this is an older driver then you may need to install in Compatibility Mode: https://www.groovypost.com/howto/run-old-softwa...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.