User unable to update a program in program files after Windows 10 update 1703 15063.674

Question

1. My computer just updated to windows 10 1703 15063.674.
2. I am logging in as an Administrator on my computer.
3. I have a program installed in the Program Files (x86) folder that is prompting me there is an update available and when I download and install the update I get a message like the following

An error occurred while trying to rename a file in the destination directory.

MoveFile failed

Cannot create a file when that file already exists.

4. When I try to uninstall the application the .exe files that is unable to be move remains after the uninstall is complete. It is a file that in the past get uninstalled when i have used add/remove programs to uninstall this application in the past
5. When I open Program files (x86) and try to delete the remaining file manually. I get a message you need permission to perform this action. TRy again or cancel. (I am logged in as an administrator!) Click try again just brings up the same message.

I was able to update the application back in September before I updated to the latest version of windows with no problems. How can I fix the issue?

Answer 1

If you can, try creating a new user account and check if the problem persists.

You could enable to built in Administrator account and see if that works.

https://www.howtogeek.com/howto/windows-vista/e...

Answer 2

It is Servant Keeper 8.0.14 updating to 8.0.15. Yes, they have been contacted and Servant Keeper has no known compatibility issue with windows 10. It seems like my user's permissions or ownership of that folder have changed since the update.

I have not tried rolling back windows 10 yet. but I have been able to install updates as late as September prior to the release of the latest Windows 10 update. and people that do not have the latest version of Windows 10 are able to download and install the servant Keeper update with no problem. Also, there are people in my office that are running Windows 10  1703 15063.674. that are able to install the Servant Keeper 8.0.15 update with no problem.

Answer 3

Have you tried deleting the file or reintalling the program in Safe Mode? http://www.pcworld.com/article/2984712/windows/...

Take Ownership to delete the file via File Explorer or adding a shortcut to the right click context menu to Take Ownership of any file (but don't use it on the entire C drive!):

https://winaero.com/blog/how-to-take-ownership-...

https://www.tenforums.com/tutorials/3841-add-ta...

If not you can delete or control any file from bootable media where WIndows has no say over them. This same method would work to delete: http://answers.microsoft.com/en-us/windows/wiki...

If there is other evidence of account corruption, you can try creating another account to see if it works better: http://www.howtogeek.com/226540/how-to-create-a.... If so you can move your files over, test that all programs work from it and then delete the old account when ready.

If the new account doesn't do it then go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

Answer 4

You need to tell us the name and version of the program so we can either research or determine if there is a compatibility issue. Have you tried uninstalling the update to see if it resolves the problem to contact the developer of the app to find out if there any compatibility issues, updates or patches that might enable better support.