Wifi problem on Surface pro 3

Question

hello guys

after 2 years  yesterday i had this problem i couldnt fix it ..

i was searching on internet and suddenly i lost my connection to internet .. that was from my surface pro wireless adaptor  becasue my smartphone connected  to my router.... after that i tired to connect to intenret by my surface but  my surface couldnt find any network ..i did many things like  updating my wireless dirver ( by USB ) or Reseting my  Windows 10 .. but still i cant  connect or use my surface wifi...i dont know what should i do ... please if you can help me ..

is this problem from  my wireless hardware  or  its  software problem ?

regards

Answer 1

Hi Miladeb,

No WiFi networks found can be due to network adapter issues, and most of the time reinstalling the adapter resolves the issue. We just want to make a follow up on this. Are you still experiencing the issue?

Regards.

Answer 2

Which version of Windows 10 is installed?

Have you installed the latest firmware updates for Surface Pro 3?

Open Start > Settings > Update & security > Troubleshoot

Scroll down

Click Network adapters

Click Run the Troubleshooter

When complete, restart to see if the problem is resolved.

If not, press Windows key + X

Click Device Manager

Expand Network adapters

Right click your adapter

Click Uninstall

Exit Device Manager, restart. Windows 10 should detect the network adapter then reinstall it. Check if you can connect and browse.

Answer 3

Thank you for the information. If your Surface can no longer access any WiFi networks, there's a possibility that the network adapter has already gone bad. If reinstalling the network adapter and performing a full reset won't resolve the issue, it's best that you go to the nearest physical retail Microsoft Store and ask for a replacement. You can also contact our Global Support for assistance.

Please post back here if you have any additional concerns.

Regards.

Answer 4

Hi Miladeb,

No WiFi networks found can be due to network adapter issues, and most of the time reinstalling the adapter resolves the issue. We just want to make a follow up on this. Are you still experiencing the issue?

Regards.

Hello Voun Tia 

Yes sadly  after 6 days still i have this problem..

I did anything like :

1-Reseting my windows 10 

2-Reseting my Network

3-Uninstall my network adaptor driver

4-update my network adaptor to the lastet version and +  to old version 

5-deleting my windows 10 and redownload it from microsoft( build 1709)

6-update my surface FM work to lastet version based on Microsoft 

But nothing changed ;(

Just when i reinstalled windows 10  my wifi 

Could connect  to my router  but just only 5 mins .. and after that  again  (no network found)

Answer 5

hello mr

Andre Da Costa

actually  its windows 10 pro

and i updated my frimware to lastest version ..

i did all of that you said above  but  still i cant use my wifi : (