Problem with reset

Question

So, I reset my computer so i could free some space and also to make it good as new, and the reset goes good, then takes me to another Screen. It says "Installing Windows". I wait a few minutes. Those minutes became hours. When it went to 66 percent, it shows 86 percent for a few seconds, then the screen turned black. I thought maybe it finished, but nope. Went back to the same screen at 64 percent, then 66 percent, then 86 percent, then turns off and repeats the same thing. It says the pc will reset serveral times, but im worried ![](https://learn-attachment.microsoft.com/api/attachments/0e42ad7b-3d0e-4fb6-86b8-b8363ff4dcce?platform=QnA"https://learn-attachment.microsoft.com/api/attachments/b07c117a-04ff-4940-a911-62ed5b14d951?platform=QnA" rel="ugc nofollow">since it has been 3 hours or so. Any help or what this means? Im concerned that my Pc doesnt have enough space to "Install Windows" and is in a infinte loop with no stopping.

Answer 1

Hi Dominique,

This issue may occur due to corrupt Windows startup files. To assist you better, we'd like to know What Windows version are you using? If you're on a Windows 10 device, does your PC respond when you press BIOS setup keys such as F2, F10, ESC, or DEL key to start the BIOS Setup? If yes, we suggest that you repair your device by creating a Windows 10 bootable media (I.e USB or DVD) using the Media Creation Tool. Once you're ready with the bootable media, follow the below steps:

1. Insert the Windows installation disc in the disc drive or connect the USB, and then start the your PC.
2. When a message Press any key to boot from CD or DVD appears, press any key.
3. Select a language, time, currency, keyboard or another input method, and then click Next.
4. Click Repair your computer.
5. Click the operating system that you want to repair, and then click Next.
6. On the Choose an option screen, select Troubleshoot. Select Advanced options>Startup Repair.
7. Wait for the process to complete.

For any results, kindly update this thread.