Hi Manuel,
The issue that you’ve encountered regarding the program that you are using on your Windows 10 computer may be caused by some files or components that are broken or missing on the system or the program is not yet updated. To sort out your concern, we suggest that you go to the manufacturer’s website of the program that you are using to sync your phone and check if there’s an available software update for your computer. Once you’ve updated the program, you may check if you’re able to sync your phone properly.
Keep us updated about your concern for additional assistance.