Win 10 Update Failures, Web Certificate Errors

Question

Hi.

I cannot: connect to the Internet, get Windows Updates, get Antivirus Updates.

I am running

Windows 10 Pro

V 1607

OS Build: 14393.1770

It is a Parallels virtual machine on a

MAC Book Pro

OS 10.10.5

Defenses

Windows Defender

Windows Firewall

I have run Windows AV using its out of date Signature Base - No Threats Found

I have run ESET Online Scanner with Updated Signatures - No Threats Found

Problems & Corrective Actions taken so far:

1

Invalid Certificate Error on every website I attempt to visit.

Reset System Time

No Joy

Reset Internet Properties under Advanced Tab

No Joy

2

Windows Update Fails - last successful Updates on 10/12/2017- listed below:

a

2017-10 Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB4041691)

b

2017-09 Security Update for Adobe Flash Player for Windows 10 Version 1607 for x64-based Systems (KB4038806)

c

2017-08 Update for Windows 10 Version 1607 for x64-based Systems (KB4035631)

d

Windows Malicious Software Removal Tool for Windows 8, 8.1, 10 and Windows Server 2012, 2012 R2, 2016 x64 Edition - October 2017 (KB890830)

e

Update for Microsoft Office 2010 (KB2881030) 32-Bit Edition

f

Update for Windows 10 Version 1607 for x64-based Systems (KB4033637)

g

Security Update for Microsoft Office 2010 (KB2837599) 64-Bit Edition

h

Security Update for Microsoft Office 2010 (KB3213631) 64-Bit Edition

i

Security Update for Microsoft Office 2010 (KB4011055) 64-Bit Edition

j

Security Update for Microsoft Office 2010 (KB3213626) 64-Bit Edition

k

Security Update for Microsoft Office 2010 (KB2553338) 64-Bit Edition

l

Security Update for Microsoft Publisher 2010 (KB3141537) 64-Bit Edition

m

Security Update for Microsoft Excel 2010 (KB4011061) 64-Bit Edition

n

Security Update for Microsoft Word 2010 (KB3213630) 64-Bit Edition

o

Security Update for Microsoft Outlook 2010 (KB4011196) 64-Bit Edition

p

Security Update for Microsoft PowerPoint 2010 (KB3128027) 64-Bit Edition

I think letter 'a' above is a factor.  Something about v 1607 corrupting some Update settings.

3

Ran: System and Security - Fix Problems with Windows Update

Issues Found:

Service registration is missing or corrupt

Potential Windows Update Database error detected

WIndows Update components must be repaired

Resolving Problems - All 3 Fixed

Attempted Update - Failed

Rebooted - Attempt Update - Failed

4

Troubleshoot problems - Network and Internet

Networtk Adapter >

Computer appears to be correctly configured but DNS  is not responding

Checked IPV 4 and all settings are checked as 'Automatically'

Other Tab settings appear to be Default Settings.

No Action Taken

5

Ran: WindowsUpdateDiagnostic - wu170509.diagcab

Receive the error code 0x803C0103 and could not continue.

6

Ran: sfc /scannow

No Joy

7

Ran: Deployment Image Servicing and Management Tool v 10.0.14393.0

100.0%  The restore operation completed successfully.

Could not connect to the Update Service

Thank you in advance for your assistance.

Answer 1

MS Office 2010 Window Updates for latest version of Windows Pro

Still has these problems in April 2018 - manually downloading KB (run as admin) just fails with obscure error message.

Have tried endless patch, fixes and suggestions. Nothing works.

All other updates appear to work except for the list below.

This PC does not have SharePoint - but Windows Update insist on trying to update it.

There were problems installing some updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help:

• Security Update for Microsoft Office 2010 (KB2553338) 32-Bit Edition - Error 0x8007006e

• Security Update for Microsoft OneNote 2010 (KB3114885) 32-Bit Edition - Error 0x8007006e

• Update for Microsoft Filter Pack 2.0 (KB2999508) 32-Bit Edition - Error 0x8007006e

• Update for Microsoft Office 2010 (KB2553140) 32-Bit Edition - Error 0x8007006e

• Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition - Error 0x8007006e

• Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition - Error 0x8007006e

• Update for Microsoft Office 2010 (KB3054886) 32-Bit Edition - Error 0x8007006e

• Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition - Error 0x8007006e

Answer 2

Hi!

Problem solved - was Avast AV interference from MAC side of VM causing Website Certification Errors -  UFB!

Thanks for reading.

Answer 3

Hi Marilou!

Thank you again for your kind reply.

I have been doing additional research on this problem and have become convinced that it is quite pervasive.

A Google search of "windows 10 internet certificate error" returns

 "About 4,000,000 results

Given that Microsoft is being further distracted by the Meltdown and Spectre  chip flaws and the patches that will need to be designed and implemented worldwide leads me to believe that this error will persist for quite some time.

I have decided to revert to Windows 7 Pro ... because it worked.  It will also be supported with Security patches until 2020.

Maybe MS will have fixed Windows 10 by then, or more probably, scrapped it for a replacement that works.

Please cancel this help request.

Thank you again for your kind assistance.

Answer 4

Hi Marilou!

Thank you for your kind Reply.

I followed the first Link, checked my access point which is a mobile Hot Spot - it is OK,

then I ran the Network Troubleshooter, it said I was connected to the internet.

Some additional clarification on the Internet issue.

When I open Edge it tries to go to my home page.

I get a screen that says “There’s a problem with this websites security certificate.  This might mean that someone’s trying to fool you or steal any info you send to the server.  You should close this site immediately.”

I am presented two options;

1. "Go to my home page instead,” or
2. "Continue to this webpage (not recommended)”

if I choose #1, I am taken back to the “There’s a problem with this website’s security certificate …” screen

if I select #2 Google comes up.

and I am able to make a search entry which will execute.

I believe that when I try to use Windows Update or Update my AV they try to execute and will then “Time Out” because it will encounter the website Security Certificate problem.

I believe the Website Security Certificate problem is a result of an incorrect date and some file corruption problems introduced by the last successful Windows Update in October, specifically 2017-08 Update for Windows 10 v1607.

I don’t know what to do and hope someone at Microsoft will know.

Thank you for your assistance.

Answer 5

Hello,

There are several reasons as to why you're getting this issue. It may be caused by wireless interference or broadband router configuration errors. To resolve your issue, we suggest that you follow the troubleshooting steps provided on this link on how to fix network connection issues in Windows 10.

Another possible reason as to why you're encountering this issue is due to software conflicts. We would also recommend that you follow the guided walk-through on this article on how to fix Windows Update issues.

We would appreciate it if you could get back to us and give us an update with the result.