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Lock Screen Keeps Resetting

Anonymous
2018-01-25T10:05:21+00:00

Hi, I am experiencing some issues with windows. Whenever I login with my PIN the lockscreen goes black and takes me back to the first part of the lockscreen. This problem is getting on my nervers so I would greatly appreciate if someone could help me

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-01-26T11:34:46+00:00

    For us to identify if this is an account related issue. We suggest that you create a new user profile by logging in to your laptop using your password. You can follow this link to create a new administrator profile, then try using that profile to log in using the PIN. If it works, you can transfer all your settings to that new user profile.

    Let us know how it goes.

    If you think this was helpful, don't hesitate to "mark it as an answer" to help those who are facing the same problem

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  3. Anonymous
    2018-01-25T14:51:52+00:00

    I also tried turning the computer off and on again (i use a laptop so that might be some usefull information

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  4. Anonymous
    2018-01-25T14:49:09+00:00

    Well, this started happening after I updated my computer, the build number should be the latest one, and yes there is a password on my account

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  5. Anonymous
    2018-01-25T12:49:30+00:00

    Hi,

    One of the possible reason why this may happen is due to a corrupted user profile. For us to isolate your concern, please provide an answer to the following questions:

    • Were there some changes made to your device prior to the issue?
    • What is the current version and build number of your operating system?
    • What troubleshooting steps have you done so far?
    • Aside from your PIN, did you set up a password for your user profile?

    We’ll be waiting for your response.

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