BSOD with several code errors

Question

could some one help me analyze my Bsod errors

i uploaded dump files and Msinfo32 in the following link>

https://1drv.ms/u/s!Am4nAq5Q-Ye0hi4eCJZpfpMi0KVo

thanx in advance.

Answer 1

BugCheck C4, {2000, fffff80d4656365d, 0, 31676154}

*** WARNING: Unable to verify timestamp for DDDriver64Dcsa.sys

*** ERROR: Module load completed but symbols could not be loaded for DDDriver64Dcsa.sys

Probably caused by : DDDriver64Dcsa.sys ( DDDriver64Dcsa+365d )

DDDriver64Dcsa.sys dated 1/11/2017 Dell Diags Device Driver - Dell Client System Analyzer.

Check with Dell Support and Forums. Update or uninstall that program/driver. 

Hopefully that will resolve the BSOD events however it might not. If not please complete all the driver updates in my previous post and then run Driver Verifier again as well as posting any new minidumps created by crashes or DV.

Hope this helps.

Answer 2

Hi rob

its highly appreciated your quick response and reply

unfortunately my warranty expired in 2017 dec

i have run the driver verifier  and it detect a violation it was yesterday it was enabled when i wrote the question

here is an updated link

https://1drv.ms/u/s!Am4nAq5Q-Ye0hi98EwqhvqMSYNeo

i had run memtest86 last week and it did not catch any error and it was pass 11

the last thing is that when i am i safe mode there is no any BSOD

when booting windows normally it happens frequently every 20 min. 

thanx

Answer 3

Hi,

Is this a fairly new system still under warranty? If so as OEM Dell is responsible for the proper operation of both the hardware and Windows. So regardless of the cause it is Dell's to resolve. And the unit is under full warranty and may be in need of repairs or replacement. Added that even if you are able to resolve the issue you would want it fully documented just in case there are related problems down the road. Remember the more you do the more they will say it is something you have done. 

Dell Support

http://support.dell.com/

Dell Drivers - Product Manuals & Warranty Info (left side) - Tech Support and more

http://support.dell.com/support/index.aspx?c=us&l=en&s=dhs

Dell Forums

http://en.community.dell.com/forums/

Dell PC Diagnostics

http://www.dell.com/support/Diagnostics/us/en/19/

BiosVersion = A25

BiosReleaseDate = 02/01/2018

SystemManufacturer = Dell Inc.

SystemProductName = Latitude E7240

SystemVersion = 00

SystemSKU = 05CA

BaseBoardManufacturer = Dell Inc.

BaseBoardProduct = 0X9Y17

BaseBoardVersion = A01

CPUID:        "Intel(R) Core(TM) i7-4600U CPU @ 2.10GHz"

MaxSpeed:     2100

CurrentSpeed: 2694

=====

If the unit is still under warranty you need to stop and contact Dell as this is likely to be a hardware issue.

Are you over-clocking anything STOP!

None of the minidumps had any really useful help which usually points to hardware.

5 different BugChecks also points to hardware.

BugCheck 1A, {41201, fffff600d3833da8, 8200000134fd0847, ffffc385219798f0}

Probably caused by : memory_corruption ( nt!MiGetPageProtection+40b )

BugCheck 1A, {41793, ffffbe0121582ff8, 10, f}

Probably caused by : memory_corruption ( nt!MiDeleteVirtualAddresses+1567 )

BugCheck 3B, {c0000005, fffff8005a2bea1f, ffff898c11a28430, 0}

Probably caused by : ntkrnlmp.exe ( nt!HvpMapEntryGetBlockAddress+f )

BugCheck 139, {3, ffffc98d4c5e1ed0, ffffc98d4c5e1e28, 0}

Probably caused by : ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )

BugCheck EF, {ffffe688c2497580, 0, 0, 0}

Probably caused by : psmsrv.dll

Further analysis did not help.

1. Check with Dell Support, their online docs and drivers, and ask in their forums about any known issues. Update the BIOS, chipset drivers, and the major onboard and separate device drivers (see driver update methods below).

2. Run the memory tests (see methods below).

3. As needed use ALL the methods in the troubleshooters below.

4. After ALL the above if needed run Driver Verifier to see if it can indicate a

CAUSE (see Driver Verifier methods below).

---

Troubleshoot blue screen errors <-- read this link ****http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

This utility makes it easy to see which versions are loaded :

Run DriverView - set VIEW to Hide Microsoft drivers - update those without

Dump in their names (and update BIOS and chipset drivers).

DriverView - Free - utility displays the list of all device drivers currently loaded

on your system. For each driver in the list, additional useful information is

displayed: load address of the driver, description, version, product name,

company that created the driver, and more.

http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the

most current. Right Click the Start Button - Device Manager - Display Adapter -

write down the make and complete model of your video adapter - double click

• Driver's tab - write down the version info. Now click UPdate Driver (this may not

do anything as MS is far behind certifying drivers) - then Right Click - Uninstall -

REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard

if 3rd party with their own software and drivers and any other major device drivers

you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and

then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their

latest versions. (Look for BIOS, Chipset, and software updates at System Maker's

site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN -

REBOOT after each installation.

Always check in Device Manager - Drivers tab to be sure the version you are

installing actually shows up. This is because some drivers rollback before the

latest is installed (sound drivers particularly do this) so install a driver - reboot

• check to be sure it is installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER -

check manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm   

====================================================

Memory tests do not catch all errors such as mismatched memory (possible even

for sticks that appear to be identical) and when faster memory is placed in the system

behind slower memory. So it is best to also swap sticks in and out to check for

those even if all memory tests fail to show a problem.

To test RAM check here - let it run 4+ hours or so.  <-- best methodwww.memtest.org

MemTestX86 - Test RAM With

http://www.tenforums.com/tutorials/14201-memtest86-test-ram.html

For the Windows Memory Diagnostic Tool.

Type in Cortana's search box ->  Windows Memory Diagnostics 

........find at top of the list - click it. in Windows 8/8.1/10 the name is "Windows MemoryDiagnostic".

================================================

After doing ALL the updates you can, and if the issue continues, then run

DriverVerifier. 

Driver Verifier can help find some BSOD issues :

Using Driver Verifier to identify issues with Windows drivers for advanced users

http://support.microsoft.com/kb/244617

How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10

are essentially the same).

http://www.winvistaclub.com/t79.html

Using Driver Verifier

https://msdn.microsoft.com/en-us/library/windows/hardware/ff545448%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396

WINKEY + X - RUN - type in -> verifier /reset      hit enter to disable

If Driver Verifier creates a minidump upload it and post the link here so we can

analyze it.

Hope this helps.

---

Rob Brown - Microsoft MVP <- profile - Windows and Devices for IT : Bicycle - Mark Twain said it right.