Windows 8.1.....................ROOT\IMAGE\0000

Question

Printer stopped printing..investigation revealed issue with "Unknown Device" on my PC. "Device instance path ROOT\IMAGE\0000"?

Answer 1

Hello,

Try reinstalling the Printer.

Right-click Start and select Run.

In the Run dialog box, type in control printers and press OK.

Locate your printer in the Printers section, Right click it and select Remove device.

Restart your PC.

If you have a setup media of the Printer driver(This is usually a CD or Setup program supplied with the Printer), run the utility and let the Printer Install.

If you do not have a setup media, try adding a printer manually using "add a printer" button in the menu bar. It should automatically detect and Install the Printer.

After the Printer Installs, try printing a test page to see if it works as desired.

Retry the task again.

Answer 2

Hi Laura, I am Rob, a volunteer and a 10 time and dual award MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as volunteers we are not responsible for the development of Windows or the computer hardware and drivers.

Do you have any thoughts on what caused that error?

Good chance you need to update or re-install the latest available driver.

If you need assistance with that please give us the make of the printer and the entire model number.

As OEM the Printer Maker is responsible for the proper operation of the printer and their supplied drivers. Check with the Printer Maker's Support, their on-line documentation and drivers, and ask in their forums.

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The main issue is probably the drivers however these may help :

Windows 8/8.1 - Fix Printer Problems

http://windows.microsoft.com/en-US/windows/prin...

Windows 8/8.1 - How to solve printing problems in Windows

http://windows.microsoft.com/en-US/windows-8/ho...

Windows 8/8.1 - Install a printer

http://windows.microsoft.com/en-US/windows-8/in...

Windows 8/8.1 - Set or change your default print

http://windows.microsoft.com/en-us/windows-8/se...

Windows 8/8.1 - Device & Drivers - Printing & Drivers

http://windows.microsoft.com/en-us/windows/devi...

Please let us know the results and if you need further assistance.

Answer 3

What is the make and model of the printer?

Please try the steps recommended below to uninstall printer software

Option 1: Run the Printer Troubleshooter - http://aka.ms/diag_printer10

Option 2: Uninstall and Reinstall the Printer

A. Uninstall the Printer

Windows Key+X > Apps and Features / Programs and Features

Select your printer.

Select Uninstall.

Windows key+R, type control, hit Enter

Open Devices and Printers.

In the Devices and Printers window look for your Printer. If you see it listed, right-click on it and choose Delete or Remove Device

Windows Key+R, type Cmd, hit Enter

Type printui.exe /s > OK.

Click on Drivers tab.

Look for Printer driver. If you see it click on it and click Remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers.

B. Install the Driver

Go to the Printer manufacturer’s website and search for the latest Windows 10 drivers

Reinstall the Printer driver

Reboot the computer