Shut down won't work

Question

Hello. My daughter's desktop computer won't shut down, instead it would restart. She have a Dell Optiplex 390 Windows 10 Pro. I have tried so many things that was suggested over the internet, but still no luck. Maybe anyone here has a different solution that I have not tried yet. The driver is up to date on her desktop.

Answer 1

Hi Lisette. I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.

Turn off Fast Startup at Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change Settings Currently Unavailable > uncheck the box for Fast Startup, Save Settings.

Update your drivers using the Dell Service tag stickered on your PC:http://www.dell.com/support/home/us/en/04/Produ...

Compare the latest drivers with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Then continue with the other steps to go over your install most thoroughly.

If nothing else helps then run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This solves many problems and will also bring it up to the latest version which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

Answer 2

Press Windows key + X

Click Power Options

Under related settings, click Additional power settings

Click Choose what the power button does

Click Change settings that are currently unavailable

Uncheck 'Turn on fast startup (recommended)

Click Save changes.

Try these first to see if they work:

Open Start, type: CMD

Right click CMD

Click Run as administrator

Type in at the prompt OR Copy and Paste these one at a time : (Hit enter after each)

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /RestoreHealth

Also run the System File Checker utility:

Open Start, type: CMD

Right click CMD

Click Run as administrator

At the Command Prompt, type: sfc/scannow

This will check for any integrity violations

Restart your system

Press Windows key + R

Type: shutdown -s -t 0

Hit Enter

Does it shutdown?