Error On Update

Question

Hello I have problem when updating to the latest windows 10 version.

It got BOSD while updating.

I was the same when I updated using iso file from microsoft.

I have tried to use microsoft windows troubleshooting update program but, I am still stuck when updating and the windows keep asking me to update through windows 10 update assistant.

Moved from: Windows / Windows 10 / Install, upgrade, & activate

Answer 1

Many thanks for the update. The next step that we recommend is that you physically remove your graphics card and use the on-board video. By doing this, we can identify if this is an incompatibility issue related to the hardware of your device which is your graphics card.  

We also recommend removing any accessories such as webcam, printer, external hard drive and only leave the basic components such as your desktop including mouse and keyboard.

Important: Before removing the graphics card, make sure that your computer is properly shut down. We'd recommend unplugging the power cord from your computer to avoid static issues.

After doing the steps above, you may proceed with the installation of Windows Update and check if the issue persists.

Give us an update with the outcome.

Answer 2

I have done all of them. But, Still It does not work. I am still getting the same error.

Answer 3

I am using custom PC with :

ASRock Z170 Pro4 for motherboard

16GB 2x8 RAM Corsair

Palit GTX1070

Samsung SSD evo 850 pro

Actually the download is success and so is the setup but the problem is when it is installing after restart, it keeps BSOD like the screenshot.

When I install from ISO it gives me additional info like picture no 1.

Answer 4

Hello,

Graphics driver incompatibility can be one of the factors why this issue occurs. In line with this, we'd recommend updating it to eliminate the conflicts that’s causing the issue. To do this, follow these steps:

1. Press Windows key + X key on the keyboard and select Device manager.
2. Locate Display adapters and expand it.
3. Right-click on the drivers and click on Update Driver software.
4. Follow the on-screen prompts.
5. Once done, restart your device to apply the changes and check if the issue persists.

In addition, we'd suggest checking the article created by Andre Da Costa that talks about details on how to install and update hardware drivers in Windows 10. To check the article, click on this link.

Feel free to post back for an update with the outcome and let us know if you need more help.

If you think this was useful, you may "Mark it as answer" to help those who are facing the same problem.

Answer 5

What is the make and model of your computer?

 Have you checked the manufacturers website to determine compatibility?

Check this List to Determine if Your Computer is Compatible with the Windows 10FallCreators Update1709

perform the following tasks:

12 Things You Should Do Before Installing Windows 10 Creators Update (Version 1709)**** 

If the Windows 10 Upgrade Assistant becomes stuck or unresponsive at various percentages: 0%, 32%, 62%, 87%, 99%, please wait at least 4 to 7 hours. If you are updating through Windows Update, when the download reaches 99% disconnect from the Internet LAN (Ethernet) or Wi-Fi then proceed with the installation.

If setup does not progress, close the wizard then restart your computer. Follow the instructions to upgrade manually using the Media Creation Tool or the Windows 10 ISO file.

How to download official Windows 10 ISO files

How to Upgrade to Windows 10 Creators Update version 1709 using ISO File from Versions 1507, 1511, 1607 and 1703