Window update effect keyboard not working

Question

I had terrible trouble in login my notebook after a small update in window. My keyboard isn't work except space key, that make me can't use the notebook currently. Pls fix it asap cuz i'm still woking on ittt (T.T)

[Moved from: Windows / Windows 10 / Windows update, recovery, & backup]

Answer 1

Hi Winnie,

This erratic behavior of Windows 10 may have risen from the recent update itself. During updates,issues may arise from software changes, outdated drivers, conflicting programs,and sometimes update components that was not successfully completed.

You may run the Windows Update troubleshooter, since we are sure that you have updated Windows 10 . By doing this we will be able to determine the root cause of the issue and thereby fix it.

Kindly follow the steps below to run the Windows Update Troubleshooter : 

• Press Windows + X and select Control panel.
• In the search box, type troubleshooter, and then click Troubleshooting.
• Under System and Security, click Fix problems with Windows Updates.

Let us know if the solution provided works for you. Otherwise, we’ll be here if you need further assistance.

***Note: If you think this was useful, you may "mark it as an answer" to help those who are facing the same problem.***

Answer 2

Hi I am try to follow up with my own circumstances,

keyboard and touch pad not working.

Using Asus A455 L model with intel procs

• What build and version of Windows are you running on your notebook? windows 10 pro 1709 build 16299.192

          Right-click on the Windows icon on your screen, 

          and choose System to see the build and version of your

          Windows.

         Windows 10 pro 1709 build 16299.192

• Have you tried using an external keyboard to replicate the issue? Sadly external keyboard didn't work and while on BIOS internal and external keyboard are working fine
• Have you checked if the on-screen keyboard does the same? on-screen keyboard are my last resort that is working to actually write something
• What was the last update that was installed on your notebook? last update was on 31/01/2018

I hope i can get something from you,

additional info:

• i already try to update keyboard and touchpad driver which is failed because the installed drive already the lastest
• try to uninstalling it and restart to let windows install the default one, the probnlem persist

Answer 3

Hi Winnie,

It's odd for your keyboard keys to stopped working after a Windows update. There could be some other changes (software, programs, drivers) that affected your notebook's keyboard. However, let us isolate your concern by providing the answers to these questions:

• What build and version of Windows are you running on your notebook?

          Right-click on the Windows icon on your screen, 

          and choose System to see the build and version of your

          Windows.

• Have you tried using an external keyboard to replicate the issue?
• Have you checked if the on-screen keyboard does the same?
• What was the last update that was installed on your notebook?

In the meantime, you may follow the troubleshooting steps in this article regarding Mouse, touchpad, and keyboard problems in Windows 10.

We're looking forward to your response.