Problem with Com Surrogate

Question

Split from this thread.

I have the same exact problem. This has prevented me from using my VoIP phone since I don't have Ethernet outlets in my apt. Big issue because I telecommute. Stopped working around a windows update around same time range as the original poster.

Windows Version 1709 (OS Build 16299.248)

Source

COM Surrogate

Summary

Stopped responding and was closed

Date

‎2/‎20/‎2018 8:09 AM

Status

Not reported

Description

A problem caused this program to stop interacting with Windows.

Faulting Application Path: C:\Windows\System32\dllhost.exe

Problem signature

Problem Event Name: AppHangXProcB1

Application Name: dllhost.exe

Application Version: 10.0.16299.15

Application Timestamp: 5e7a01e6

Hang Signature: d440

Hang Type: 134217856

Waiting on Application Name: svchost.exe:epmapper

Waiting on Application Version: 0.0.0.0

OS Version: 10.0.16299.2.0.0.768.101

Locale ID: 1033

Additional Hang Signature 1: d440222a82940d63dfad5bcab25aecb6

Additional Hang Signature 2: 111d

Additional Hang Signature 3: 111ddd48703561c931d42872b9de7b3e

Additional Hang Signature 4: d440

Additional Hang Signature 5: d440222a82940d63dfad5bcab25aecb6

Additional Hang Signature 6: 111d

Additional Hang Signature 7: 111ddd48703561c931d42872b9de7b3e

Answer 1

Hello Arien,

There are different reasons why you got that error message on your Windows 10 device. This might be caused by system files that got corrupted. Kindly answer the questions below so we can isolate the cause of your concern:

• Did you make any recent changes to your computer?
• Which version and build of Windows 10 is installed on your computer?

What troubleshooting steps have you tried so far?

Please make sure that your Windows 10 device is up-to-date. You can also click on this helpful link to access a guided walk-through for Windows updates and you can also use the Windows Update troubleshooter to resolve the issue.

We'll keep an eye out for your response.