Hi,
We need to clarify some information for us to better understand your concern. Kindly answer these questions:
- Can you please tell us how you're accessing Microsoft Virtual Agent?
- Which web browser are you using? Can you type in Microsoft Virtual Agent when using other web browsers?
- Can you still type on other web pages or when using other apps like Notepad or Microsoft Word?
- Have you attempted clicking inside the text box to see if the text cursor will appear?