IRQL_NOT_LESS_OR_EQUAL

Question

Split from this thread.

I still need further help I am still having the same blue screen

Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
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Windows 8 Kernel Version 16299 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Machine Name:
Kernel base = 0xfffff801`fc48b000 PsLoadedModuleList = 0xfffff801`fc7ecff0
Debug session time: Mon Jan  1 20:09:12.260 2018 (UTC - 5:00)
System Uptime: 0 days 2:28:41.826
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*                        Bugcheck Analysis                                    *
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IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000021, memory referenced
Arg2: 00000000000000ff, IRQL
Arg3: 0000000000000000, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff801fc5fbaaa, address which referenced memory

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

READ_ADDRESS: unable to get nt!MmSpecialPoolStart
unable to get nt!MmSpecialPoolEnd
unable to get nt!MmPagedPoolEnd
unable to get nt!MmNonPagedPoolStart
unable to get nt!MmSizeOfNonPagedPoolInBytes
 0000000000000021 

CURRENT_IRQL:  0

FAULTING_IP: 
nt!memset+2a
fffff801`fc5fbaaa 49895401f8      mov     qword ptr [r9+rax-8],rdx

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  AV

PROCESS_NAME:  firefox.exe

BAD_PAGES_DETECTED: da2b

TRAP_FRAME:  ffffcf0d6a6ae810 -- (.trap 0xffffcf0d6a6ae810)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000001 rbx=0000000000000000 rcx=0000000000000029
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff801fc5fbaaa rsp=ffffcf0d6a6ae9a8 rbp=ffffcf0d6a6aea20
 r8=0000000000000028  r9=0000000000000028 r10=ffffc965d96e1a88
r11=0000008894a5c000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up di pl nz na pe nc
nt!memset+0x2a:
fffff801`fc5fbaaa 49895401f8      mov     qword ptr [r9+rax-8],rdx ds:00000000`00000021=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff801fc5fa9e9 to fffff801fc5ef0e0

STACK_TEXT:  
ffffcf0d`6a6ae6c8 fffff801`fc5fa9e9 : 00000000`0000000a 00000000`00000021 00000000`000000ff 00000000`00000000 : nt!KeBugCheckEx
ffffcf0d`6a6ae6d0 fffff801`fc5f8d7d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
ffffcf0d`6a6ae810 fffff801`fc5fbaaa : fffff801`fc531f78 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x23d
ffffcf0d`6a6ae9a8 fffff801`fc531f78 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!memset+0x2a
ffffcf0d`6a6ae9b0 fffff801`fc53308a : 00000000`00000002 ffff8701`7f829f90 00000000`00000001 00000000`00000000 : nt!ExpAcquireResourceSharedLite+0x338
ffffcf0d`6a6aea50 ffffc965`d8bec7ec : 00000000`00000000 00000000`00000000 00000000`002c9a2c ffffc965`00001dff : nt!ExEnterCriticalRegionAndAcquireResourceShared+0x4a
ffffcf0d`6a6aea90 ffffc965`d8864acf : 00000000`00000040 00000000`ffffffff 000001d7`97c28308 00000000`00000020 : win32kbase!EnterSharedCrit+0x3c
ffffcf0d`6a6aead0 fffff801`fc5fa553 : ffff8701`8551d080 ffff8701`8551d080 ffffcf0d`6a6aeb80 000001d7`995809b0 : win32kfull!NtUserCallOneParam+0x1f
ffffcf0d`6a6aeb00 00007ffc`687010c4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000088`957ff728 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7ffc`687010c4

STACK_COMMAND:  kb

SYMBOL_NAME:  PAGE_NOT_ZERO

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME:  Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP:  0

BUCKET_ID:  PAGE_NOT_ZERO

Followup: MachineOwner

Answer 1

here is the link to the minidump

https://drive.google.com/file/d/1QPf7bftoQ6dElo9iTQ9Cm9lAEFIlCvrq/view?usp=sharing

Answer 2

Thanks for sharing the latest details regarding your concern. The browser that you may need to uninstall is Firefox as indicated in the first bug check that you posted. If the issue still persists, we recommend that you follow the guided walk-through on this link to troubleshoot errors that may cause a blue screen to appear.

Regards.

Answer 3

Hello,

IRQL_NOT_LESS_OR_EQUAL may be caused by problems with your computer's memory or device driver. As an initial troubleshooting step, we recommend that you visit this support article and follow the on-screen troubleshooting steps provided.

Let us know if the link helped you address the issue.

Answer 4

I have also completed a Memory test and there were no problems

Answer 5

I've done that i do think its a driver but i went through every single one updating them and they are all up to date. I is probably corrupt but i don't know how to tell