Touch Screen going black

Question

i have a Nextbook 10, every time i touch the screen it goes black, like it went into sleep mode. I have to us ethe keyboard to wake it up and use it. I checked what the timeout was set to and thats not the problem, i checked to make sure tablet use was enabled and thats not the problem either. Im at a loss. Even put on another profile and tried theough that, still goes black when screen is touched. Anyone have this problem before? Thanks.

Answer 1

Hello Ranada,

This can be caused by several different reasons. This issue may occur due to corrupt or incorrect power settings. This may also happen due to corrupt display or graphics driver.

To assist you with this, let us run the Power Troubleshooter and see if it would do the trick. This will automatically troubleshoot Windows power plans and detects your system settings that can affect power usages, such as timeout and sleep settings, display settings, and screensavers, and restore them to their default settings. To do this:

1. Go to Search, type troubleshoot, and open Troubleshooting.
2. Under System & security > Power.
3. The troubleshooting wizard will start automatically, and if any issues are detected, it will try to solve them for you.

We also recommend that you update display driver from the computer manufacturer's website and check if it helps.

Let us know how things go.