Windows 10 bluetooth connection

Question

On windows 10 laptop, connecting Bluetooth headphones to laptop.

Pairs successfully to laptop but keeps disconnecting immediately once it connects, same with all other Bluetooth devices that I've tried to connect to it.

Can be physically seen connecting and disconnecting on the settings twice before it gives up.

Things tried to fix but haven't worked:

• removing and reinstalling device(s)
• uninstalling all Bluetooth drivers and installing again
• full system scan for corruptions but none found
• going into registry editor "Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BTHPORT\Parameters\Devices" to delete all devices
• tried USB-BT400 ASUS Bluetooth 4.0 USB adapter, no difference made

Answer 1

Isn't there a specific model number listed in that window for this notebook?

Press Windows key + R

Type: appwiz.cpl

Hit Enter

Click View installed updates

If the following KBs are are installed, right click KB4093112 then click uninstall.

Restart then check if its start working again.

Answer 2

All steps listed have been tried already, none of the steps changed a thing.

Answer 3

Please try these options one by one and check after each option. Skip a step if you have already tried.

1. Run Troubleshooters for Bluetooth and Hardware & Devices

Type troubleshoot in Windows Starts Search box (Cortana) > Troubleshoot

1.1 Click Bluetooth and run the troubleshooter

1.2 Click Hardware & devices and run the troubleshooter

2. Update your Bluetooth Driver

Windows Key+X (Or right click on Start) > Click Device Manager > Expand Bluetooth > Right click on entry below > Click Update Driver Software > Click Browse my computer for driver software > Click Let my pick from a list of device drivers on my computer > Choose the driver > Click Next to update

If this does not work, select Search automatically for the updated driver in place of Browse my computer for driver software

Restart your computer

3. Uninstall your Bluetooth Driver

In step 1, right click > Uninstall > Reboot your computer

4. Restart Bluetooth Support Service

Windows Key+R > Type services.msc > Enter > Once the Services window opens, locate Restart Bluetooth Support Service > right-click > Restart

After so, right-click on it again, choose Properties, then ensure startup type is on Automatic

5. Please look into below Microsoft help for problems related to Bluetooth

https://support.microsoft.com/en-us/help/14169/...

Source - https://answers.microsoft.com/en-us/windows/for...

Answer 4

System SKU : ASUS-NotebookSKU

Windows version: 1709 (OS Build 16299.371)

Previous windows version 8.1

Answer 5

What is the exact make and model?

Open Start, type: system information

Hit Enter

Click System summary

Look in the right pane

Copy the system sku info into reply here.

See example: https://imgur.com/qzektpA

Which version of Windows 10 is currently installed? See how to verify:

https://answers.microsoft.com/en-us/windows/wik...

Which version and edition Windows did you originally upgrade from or was installed prior to your current version:

Windows 10 - 1703, 1607, 1511, 1507 (build 10240)

Windows 7 Starter, Home Basic, Home Premium, Windows 8.0 Core, Windows 8.1 Windows 7 Professional, Windows 7 Ultimate, Windows 8.0 Pro, Windows 8.1 Pro