Touch screen not working

Question

In device manager, it should be coming up under HID compatible devices but it is listed as Unknown USB Device (Device Descriptor Request Failed). I've tried searching for drivers, I've tried rebooting so many times. Removing and installing the device. Tried reinstalling windows 10 (which fixed it for a day), then it failed again.

I just can't find the problem to fix my touch screen, everything else is working.

Answer 1

Hello,

To fix Unknown USB Device (Device Descriptor Request Failed), see if this fix helps you:

https://www.kapilarya.com/unknown-usb-device-de...

Let us know if this helps!

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Followed instructions, didn't help this time.

Answer 2

Hi Joshua

Is that device showing as just a HID device, or is there a specific device driver for your touchscreen?

What is the Make and exact Model No. of your device - that will be printed on a sticker on the bottom casing of your device . . .

Answer 3

Hi  JoshuaCunningham

I am Wilfredo an Independent advisor And I'm here to help you!!

How you doing today?

Try this article from Microsoft Technical Support, this can help you with your Issue 

https://support.microsoft.com/en-us/help/402826...

You can also check this article, it can help you with your Issue

https://www.drivereasy.com/knowledge/windows-10...

(It is not necessary to download Driver Easy software)

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it. 

I hope it helps you, have a nice day!!!

Answer 4

hi Josh. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you.

You'll need to install the driver. Did you go to the PC maker's Support Downloads web page for your exact model, Serial Number or Dell tag number on sticker on the PC?

If it's not under WIndows 10 drivers, try WIndows 8.1 or 8, even 7.

If not found trace the missing driver's Hardware ID using the steps here: http://answers.microsoft.com/en-us/windows/wiki...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 5

Hello,

To fix Unknown USB Device (Device Descriptor Request Failed), see if this fix helps you:

https://www.kapilarya.com/unknown-usb-device-de...

Let us know if this helps!

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.