My computer shutdown suddenly.

Question

Hello. 

My Laptop HP 620 with Windows 10 Home suddenly  shutdown with enough battery . 

I've checked the events and it shows the event 524 Source Kernel-Power. 

Nombre de registro:System

Origen:        Microsoft-Windows-Kernel-Power

Fecha:         24/06/2018 22:03:42

Id. del evento:524

Categoría de la tarea:(223)

Nivel:         Información

Palabras clave:(1024),(4)

Usuario:       SYSTEM

Equipo:        DESKTOP-DDDER5K

Descripción:

Critical desencadenador de batería cumplido

XML de evento:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

    <EventID>524</EventID>

    <Version>0</Version>

    <Level>4</Level>

    <Task>223</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8000000000000404</Keywords>

    <TimeCreated SystemTime="2018-06-24T20:03:42.306706400Z" />

    <EventRecordID>350</EventRecordID>

    <Correlation />

    <Execution ProcessID="4" ThreadID="4996" />

    <Channel>System</Channel>

    <Computer>DESKTOP-DDDER5K</Computer>

    <Security UserID="S-1-5-18" />

  </System>

  <EventData>

    <Data Name="Index">0</Data>

    <Data Name="ActiveBatteryCount">1</Data>

    <Data Name="RemainingPercentage">100</Data>

    <Data Name="IsAcOnline">1</Data>

    <Data Name="BatteryActionInternalFlags">0x80</Data>

    <Data Name="IsPowerActionCallIgnored">1</Data>

    <Data Name="IsPowerPolicyEnabled">1</Data>

    <Data Name="PowerPolicyAction">6</Data>

    <Data Name="PowerPolicyBatteryLevel">5</Data>

    <Data Name="PowerPolicyEventCode">1</Data>

    <Data Name="PowerPolicyMinState">4</Data>

  </EventData>

</Event>

Thanks. 

Moved from: Windows / Windows 10 / Sleep and Power on/off.

Answer 1

Hello Zedrick. 

Thanks for answer so fast. 

I answer you about your questions

• Have you made any recent changes prior to this issue?

I happened since I updated from Windows 7 to Windows 10. I've the computer with the last updates installed. 

• Aside from the event logs, did you get any error messages or error codes? If so, a screenshot of it is highly appreciated.

 I didn't get any error messages, I attached you a screenshot of the start screen where indicates the error code 601 of the primary battery. 

• Does this issue occur repetitively?

Yes, It does. Not many times but it does. 

• What are you performing on your device when you encountered this issue?

Work in an normal way. For example the last day it happened i was working on OpenOffice Writter. 

• What troubleshooting steps have you done so far to resolve your concern?

I've followed the steps shows in https://answers.microsoft.com/es-es/windows/forum/windows\_10-other\_settings/windows-10-evento-41-kernel-power/74599c8d-0bfd-4ae0-a089-c346ad8b642f

• sfc /scannow
• dism.exe /online /cleanup-image /scanhealth
• dism.exe /online /cleanup-image /restorehealth
• dism.exe /online /cleanup-image /startcomponentcleanup

Thanks.

Answer 2

Hello WilmanCabrera,

Error as such error occurs when the computer is shut down, or it restarts unexpectedly. To provide you the appropriate steps that can resolve your concern, I'd like to ask you the following:

• Have you made any recent changes prior to this issue?
• Aside from the event logs, did you get any error messages or error codes? If so, a screenshot of it is highly appreciated.
• Does this issue occur repetitively?
• What are you performing on your device when you encountered this issue?
• What troubleshooting steps have you done so far to resolve your concern?

Please respond to this thread to let me know how the issue progresses. Similarly, if you have more questions, please inform me by replying to this post