Graph API Call call to opt in/out from a Teams Call queue

Joerg Hochwald 1 Reputation point
2021-02-19T23:36:28.017+00:00

Is there any call that I can use to opt in and opt out an agent from a Call group?
Background: I want to trigger (via an existing LOB) an Opt in to an existing Call Queue.
The trigger is a shift, assigned to the agent (time based).
The user can do that in the client or via web interface, but I want to ensure that the agent is part of the call queue during his assigned (and acknowledged) shift.

Microsoft Graph
Microsoft Graph
A Microsoft programmability model that exposes REST APIs and client libraries to access data on Microsoft 365 services.
11,103 questions
Microsoft Teams Development
Microsoft Teams Development
Microsoft Teams: A Microsoft customizable chat-based workspace.Development: The process of researching, productizing, and refining new or existing technologies.
2,968 questions
{count} votes

1 answer

Sort by: Most helpful
  1. Deva-MSFT 2,256 Reputation points Microsoft Employee
    2021-02-23T04:48:24.443+00:00

    You may want to check this out and see if it helps.