Outlook no longer authenticating to exchange server 2013 after rebuild

David Bucha 21 Reputation points
2021-02-20T01:58:19.763+00:00

Hello, we are having some issues with our outlook clients our domain. So in full originally the decision was made to do a rebuild of our exchange server after a number of things went pretty wonky. Before the rebuild all of the exchange sites were not working (500 error) and it was not possible to add new users to the server, even with exchange management shell. The rebuild went alright, exchange was fully uninstalled and then reinstalled which restored access to ecp and owa. The issue we are now facing is that our Outlook 2016 clients do not connect into the exchange server. When launching outlook it finds the users email address but it seems to fail out when it tries to authenticate into exchange. I am looking for anything to try that might be the cause of this issue... we have looked into auto discovery a bit already, but any help would be appreciated.

Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Ashok M 6,506 Reputation points
    2021-02-20T05:08:17.343+00:00

    Hi @David Bucha ,

    Please let us know the below details,

    1.What is the full version of Exchange Server?
    2.Is it happening to all users or some?
    3.Problematic user is able to login to OWA?
    4.If the user is able to login to OWA, at what stage the prompt appears at outlook? Can you share the screenshot by covering your personal information

    Check the authentication settings on the virtual directories
    https://learn.microsoft.com/en-us/exchange/default-settings-for-exchange-virtual-directories-exchange-2013-help

    If the above suggestion helps, please click on "Accept Answer" and upvote it.


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  1. Yuki Sun-MSFT 41,011 Reputation points
    2021-02-22T07:53:18.597+00:00

    Hi @David Bucha ,

    Aside from the suggestions provided by AshokM, I'd like to suggest running the Test Email-AutoConfiguration on one of the problematic user's machine and check the Log tab to see if it shows as "succeeded":
    70488-1.png
    70489-2.png

    Besides, please try configuring the following registry subkeys on an affected machine and reopen Outlook to see if there would be any difference:
    (Important: Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.)

    HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Autodiscover
    DWORD: ExcludeLastKnownGoodUrl
    Value: 1


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