Installing Adobe Apps in Microsoft Surface Pro

Question

Hi All,

My School Teacher bought Microsoft Surface Pro 4 from his friend. Its configuration are Core-i5 7th Gen/8GB/256GB/Windows 10 Pro/Integrated Graphics

When he tried installing Avast Free Antivirus, system says Can't install.

Also, he like to install Adobe CC  full package as this is a Laptop.

Please advise how to install software from outside Microsoft app store.

Thanks,

John Paul

Answer 1

Hi John,

Adobe Creative Cloud should install on that system without any issues at all.

What error(s) are they seeing when trying to install Avast and Adobe CC - please provide the specific error(s)

There is one thing that might be stopping then installing 3rd party applications:

Open the Settings App

Go to System - About

Check the Windows Edition, are they running Windows 10 S

Windows 10 S can only be user to install Windows Store apps, they need to swap over to Windows 10 Pro

Answer 2

Looking forward to your updates John.

Answer 3

Hi Andre,

Thank you. I will tell him to try this and I will let you know the results.

Thanks

Answer 4

Was the system factory reset after he bought it?

Make sure that was done:

http://answers.microsoft.com/en-us/windows/wiki...

You can also right click setup for each software program then click Run as administrator.

Could you confirm if this also happens in the default Administrator account?

Open Start

Type: cmd

Right click CMD

Click Run as administrator

At the command prompt, type:

net user administrator/active:yes

Hit Enter

Close command prompt, restart, then try signing into the Administrator account.

Try running the file again.