Windows10 blue screen problem, hope to help solve it.

Minghao Fu 21 Reputation points
Windows 10 Setup
Windows 10 Setup
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Setup: The procedures involved in preparing a software program or application to operate within a computer or mobile device.
1,784 questions
0 comments No comments
{count} votes

Accepted answer
  1. EckiS 806 Reputation points

    that was a KERNEL_MODE_HEAP_CORRUPTION, no 3rd party drivers on the call stack.

    you should try to uninstall this 3rd party software and try to reproduce. (some chinese antivirus?)
    C:\Windows\system32\drivers\AliPaladin64.sys Fri Sep 7 04:14:27 2018
    C:\Windows\System32\drivers\Tppwr64v.sys Thu Feb 16 05:57:36 2017
    C:\Windows\system32\drivers\TsQBDrv.sys Thu Nov 22 05:27:13 2018
    C:\Windows\system32\drivers\xlwfp.sys Fri Mar 23 03:36:33 2018

    Multiple instances of the Lenovo Solution Center drivers were unloaded, so you could uninstall that, too.
    If the crashes continue: enable driver verifier.

3 additional answers

Sort by: Most helpful
  1. Luan Vieira de Araujo 11 Reputation points

    Hi MinghaoFu-1981

    I've worked as Windows Support Engineer on behalf of Microsoft and I can help analyzing the dump file generated during the blue screen to try to find its root cause.

    The default location of the dump file is %SystemRoot%memory.dmp. Can you check if the file is there?

    If so, please upload do OneDrive so I can download and proceed.


  2. VARADHARAJAN K 6 Reputation points

    Share the memory dump files

  3. EckiS 806 Reputation points

    that are the dates of these drivers.

    0 comments No comments