Find out the version of abby software you have and see what operating system they say it is for.
If it is for windows 10
uninstall it.
Control Panel\All Control Panel Items\Programs and Features
restart pc and install it again
restart pc
if it is not for windows 10, then
uninstall it.
Control Panel\All Control Panel Items\Programs and Features
restart pc
and go to the link I gave you to install it correctly.
restart pc