BSOD ATIHDMI.SYS

Question

LIke others, I'm having this problem intermittently where I get the BSOD with a reference to the ATIHDMI.SYS file. I have the DMP, NFO, and speccy files ready to share. Not sure how to go about doing that and getting specific help on diagnosing and fixing the problem.

Any assistance appreciated!

Answer 1

Hi ROCcityFlyer, to diagnose the underlying issue . . .

Open Windows File Explorer

Navigate to C:\Windows\Minidump

Zip up the contents of that folder

If you have problems zipping those files, copy them out onto your Desktop and zip them from there

Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)

Then post a link here to the zip file, so we can take a look for you . . .

Answer 2

You can post those as well.

Answer 3

Wow, thanks very much, Andre - I'll try your suggestions and we'll see what happens. 

On a previous related post from someone else, I saw instructions to grab the DMP, NFO and spec info, which I have, as well.

Thanks.

Answer 4

We need log files(called dump files) that tell us what lead to crash.

Please share them with us for a better analysis of the problem. Instructions can be found here:

https://answers.microsoft.com/en-us/windows/for...

Please let us know if you need any assistance about posting dump files.

Answer 5

First, try restarting your graphics driver:

Press Windows key + Ctrl + Shift + B

If that does not work...

Press Windows key + X

Click Device Manager

Expand Display adapters

Right click the current display adapter

Click Properties

Click Driver tab

Click Rollback driver if the option is available

If not

Right click the current display adapter

Click Uninstall

Check the box that says, "Delete the driver software for this device.”

Exit Device Manager

Restart

Go to Start -> Settings -> Update & security, then Check for updates and install any available updates.

You might need to update the display driver from the manufacturer of your computers website.

If you have an nVidia, AMD ATI video card or Intel HD graphics installed, you can download the latest drivers from their website.

First, determine what type of graphics you have installed.

Press Windows key + X

Click Device Manager

Expand Display adapters

Once you have determined the graphics driver, go the vendors website and search for the driver in the download section:

AMD ATI - Download Drivers - AMD Support

http://support.amd.com/en-us/download

Some of these sites offer autodetect options.

If you recently upgraded to Windows 10 1803:

There seems to be some early adopter issues at this time with Windows 10 1803, if you can, I recommend you downgrade to your previous version until the Spring Creators Update matures with future cumulative updates.

Open Start > Settings > Update & security > Recovery > under Go back to my previous version of Windows 10, click Get started.

or

Press Control + Alt + Delete

Click Sign out

At the Sign In screen, hold down the shift key on your keyboard while clicking the Power button on the screen

Continue to hold down the shift key while clicking Restart

Continue to hold down the shift key until the Advanced Recovery Options menu appears

Click Troubleshoot

Click Advanced options

Click Go back to the previous version of Windows

Windows Update might attempt to upgrade to Windows 10 1803 again. See instructions how to block it:

https://www.groovypost.com/howto/block-windows-...