computer shuts down without warning

Question

My computer shuts down without warning and says there was a Windows problem.  I found it in the event log and need to know what has caused this and why it keeps happening.  This is what I copied from the event log:

Faulting application name: svchost.exe_OneSyncSvc, version: 10.0.16299.15, time stamp: 0x9c786b9a

Faulting module name: SYNCUTIL.dll, version: 10.0.16299.15, time stamp: 0x66ae684f

Exception code: 0xe0464645

Fault offset: 0x000000000000d502

Faulting process id: 0xda8

Faulting application start time: 0x01d3dca085a9a90f

Faulting application path: c:\windows\system32\svchost.exe

Faulting module path: c:\windows\system32\SYNCUTIL.dll

Report Id: 2bb1af8b-3729-468c-9997-54577545fe54

Faulting package full name: 

Faulting package-relative application ID: 

I hope someone can help

Thanks

Answer 1

Could you make sure the latest cumulative update is installed?

You can download it at the following link:

http://catalog.update.microsoft.com/v7/site/Sea...

32 bit

2018-04 Cumulative Update for Windows 10 Version 1709 for x86-based Systems (KB4093105)

64 bit

2018-04 Cumulative Update for Windows Server 2016 (1709) for x64-based Systems (KB4093105)

Follow instructions to install manually:

Learn how to manually install it:

https://www.groovypost.com/howto/manually-insta...

If you still continue to experience problems...

I recommend you block it until the next cumulative update is released. Many are reporting the same problem too and it looks like this update is buggy.

Is there an option or work around to block updates or hardware drivers that might cause problems?

Yes, Microsoft has released a KB update (KB3073930) that will let users block or hide Windows or driver updates.

You can download it at the following link:

https://support.microsoft.com/en-us/kb/3073930

or

http://download.microsoft.com/download/f/2/2/f2...

After downloading, launch it, click Next, wait while it detects pending Windows Updates.

Click the Hide Updates menu.

Scroll through the list then select then select the update. Check the box next to the update then click Next to confirm changes.

If you still want to troubleshoot the problem:

Before carrying out this procedure, disconnect from the Internet. That means turning off Wi-Fi and disconnecting from a wired connection. If you don't, Windows 10 will indicate some files are in use and cannot be modified or the command will be non-responsive. Also, you should restart your computer after disconnecting from the Internet. The easiest way to do it is to enable Airplane mode from the Action Center - Windows key + A.

Open Start, type: CMD

Right click CMD

Click Run as administrator

Type each of the following then hit Enter

taskkill /f /fi "SERVICES eq wuauserv" (Do this multiple times)

net stop cryptSvc

net stop bits

net stop msiserver

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

rmdir C:\Windows\SoftwareDistribution\DataStore

rmdir C:\Windows\SoftwareDistribution\Download

When complete, hit Enter, then restart, then try updating again.

If that does not work..

1. Open Start, type: CMD

Right click CMD

Click Run as administrator

Type each of the following then hit Enter

Run these codes:

Net Stop bits

Net Stop wuauserv

Net Stop appidsvc

Net Stop cryptsvc

Ren %systemroot%\SoftwareDistribution SoftwareDistribution.bak

Ren %systemroot%\system32\catroot2 catroot2.bak

Net Start bits

Net Start wuauserv

Net Start appidsvc

Net Start cryptsvc

After running these commands, check if your issue is fixed.

Try this additional tips to see if they work:

Troubleshoot Windows Update Problems in Windows 10 Using These Five Tips

https://windows10.help/blogs/entry/23-troublesh...

Answer 2

Hello

I am Sumit, an Independent advisor and a Microsoft MVP here to help.

To better understand the issue, Please see the article below on how to share System logs.

http://www.yourwindowsguide.com/2017/12/how-to-...

Answer 3

You should run SFC/DISM as the first level of diagnosis. This fixes up .dll errors of Windows.

https://answers.microsoft.com/en-us/windows/for...