Microsoft Store Bug

Question

I've been trying to download apps from the Microsoft Store, but an issue is preventing me from downloading anything whatsoever.

When I click "Get" on a free app, instead of beginning the download, it will simply say "Working.." and will then refresh the page. Restarted both the app and my computer, neither worked.

Answer 1

Hi John, a lot of users are reporting problems with the Store app in version 1803!

Please try this:

Open the Windows Store

Click your User Icon and choose Sign out

Search for an App you want to download and click 'Get'

Sign back into your Account

Can you now download that App?

Answer 2

For some reason, I can't even sign out of my account on the Microsoft Store app. When I click my user icon, I get two buttons: My account and "Add work or school account."

When I click my account button, it comes up with a prompt with my name and "Sign out" below it.

Upon clicking "Sign out," the text disappears but nothing happens.

Answer 3

Please try these options one by one and check after each option. (The first step usually solves the problem)

1. Open MS Store > Click on your profile picture on top right and sign-out. Then sign-in again.
2. Run Windows App Troubleshooter

Windows Key+X > Click Settings > Click Update & security > Click Troubleshoot > Scroll down to the bottom > Click Windows Store Apps > Click Run the Troubleshooter

3. Reset Windows Store through Command Prompt

Type cmd in Windows Search box > Right click on Command Prompt > Run As Administrator > Type WSreset.exe and click Enter > Reboot your computer

4. Re-register All Store apps

Right click on Windows Start > Right click on Windows Powershell (Admin) > Copy the following from below and right click in Powrshell to paste ? Enter > Restart your computer

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

5. Uninstall & Reinstall Store

Right click on Windows Start > Right click on Windows Powershell (Admin) > Copy the following from below and right click in Powershell to paste > Enter

Get-AppxPackage -allusers *WindowsStore* | Remove-AppxPackage

Copy the following from below and right click in Powershell to paste > Enter > Reboot your computer

Get-AppxPackage -allusers *WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

Let me know if you have any more question or require further help. If above didn't work, I will supply more troubleshooting steps to solve this problem.