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Clock_Watchdog_Timeout

Anonymous
2018-08-14T15:19:03+00:00

I built a new PC with a

Ryzen 1800X,

MSI X370 Gaming Pro Carbon,

Samsung 960 EVO M.2 NVMe SSD,

2 16 GB G.Skill TridentZ DDR4 3200 Model F4-3200C14D32GTZ

Seasonic SS-660XP 660W 80+ Platinum PSU

From the very first time I started it up, with no other software installed, I was getting that error.  I looked it up and saw that it indicated hardware conflicts so piece by piece I replaced all of my components.  After each one was replaced I kept getting the same error until I had replaced all of them with brand new parts.  The longest I could keep the pc up before it froze and/or rebooted was 32 minutes.  To determine if it was still a hardware issue i downloaded ubuntu onto an usb drive and ran that for almost 2.5 hours.

I am running Windows 10 Pro 64 bit, updated as far as the pc would allow it to go.  I will be happy to add the debug logs if I can get that pc to stay up long enough to get them.

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2018-08-14T16:22:55+00:00

    You built the PC ?????

    I bet you have incorrect wiring on the MB and improper or missing jumper pins. Probably also maybe a BIOS misconfiguration.

    Also, if you did not buy a PC kit, basically one put together for you and then you built the PC, maybe you have hardware incompatibility.

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  2. DaveM121 891.6K Reputation points Independent Advisor
    2018-08-14T16:22:30+00:00

    Hi drizzt2018, that link you posted is dead, please try that again . . .

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  3. Anonymous
    2018-08-14T16:10:07+00:00

    Here are the minidump files:

    One Drive Link

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  4. Sumit D - IA 170.7K Reputation points Independent Advisor
    2018-08-14T15:58:59+00:00

    We need log files(called dump files) that tell us what lead to crash.

    Please share them with us for a better analysis of the problem. Instructions can be found here:

    https://answers.microsoft.com/en-us/windows/for...

    Please let us know if you need any assistance about posting dump files.

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  5. DaveM121 891.6K Reputation points Independent Advisor
    2018-08-14T15:29:09+00:00

    Hi drizzt2018, to diagnose the underlying issue, I need to analyse your Mini-dump file(s):

    Press the Shift Key and click Restart

    Your PC will boot into the Windows Recovery Environment

    Go to Troubleshoot - Advanced Option - Startup Settings and click Restart

    Upon restart, press 4 to enter Safe Mode

    Once in Safe Mode, backup your data if you do not already have a backup

    Open Windows File Explorer

    Navigate to C:\Windows\Minidump

    Zip up the contents of that folder

    If you have problems zipping those files, copy them out onto your Desktop and zip them from there

    Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)

    Then post a link here to the zip file, so we can take a look for you . . .

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