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Screen goes black when fullscreen

Anonymous
2018-05-14T09:27:11+00:00

Hi! After the latest windows update, when I play a video on some sites (for example, Netflix and Viaplay, but not Youtube) the screen goes black. The audio continues, and when I move the mouse it goes back to normal for a while and then goes black again. Why is this happening, and is there anything I can do to fix it?

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. DaveM121 877.9K Reputation points Independent Advisor
    2018-05-14T09:31:46+00:00

    Hi Littl3Sparrow,

    If you are not using Edge

    In your Browser, at the top right click the 3 dots (ellipsis)

    Choose Settings - Advanced Settings

    Somewhere you will find the 'Hardware Acceleration' setting - turn that off

    Restart your Browser

    If you are using Edge:

    Open Edge

    Go to this website: https://helpx.adobe.com/flash-player/kb/flash-p...

    Click the Test Flash Player button

    Right-click on the image below the Test Flash Player button choose Settings

    Uncheck Enable hardware acceleration

    Click on Close

    Restart Edge

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