exam registration - cannot update profile information

Robert Olsen 6

Good morning, I'm trying to register for the AZ-900 exam and noticed some of the info in my profile is not correct. I go to make the changes and when I click submit, I receive:

"50040: Sorry, we are having a service interruption and we are unable to complete your transaction. Please contact customer support."

I've tried multiple PCs and multiple browsers with the same result. Any ideas I can try?

Thanks!

--rob

Prafulla 1 Reputation point

2021-02-21T15:23:10.087+00:00

looks like I have similar issues, I can't see my profile id, how do I get it?
Thanks
Robert Olsen 6 Reputation points

2021-02-21T15:28:45.49+00:00

try going to https://examregistration.microsoft.com/MyProfile
Steven Harvey 6 Reputation points

2021-02-23T08:10:20.13+00:00

Having the same issue, noticed missing info an tried updating and get the same error.
See this issue has been logged multiple times in the past few days on the forum.

The current response from Microsoft Support is to clear your browser cache(like seriously!!!)
The other response is that you need to check your phone number formatting, no mention of what to check.

I have seen a few of the incidents where the user details have been updated by the support guys manually, which points to there possibly being a larger data issue on the profiles(considering that i have seen 30 or 40 of the same question logged in the last 2 or 3 days)

There also does not seem to be any escalation process or ability to actually contact anyone relating to issues on the certification profiles, you have to create a question on a forum and hope someone eventually answers you. I have been waiting for 2 days with no reply yet. Very disappointing and frustrating.
Leon Vermeulen 1 Reputation point

2021-02-24T12:56:10.52+00:00

Same for me and got no place to go with this issue.
Tried al lot of different formats in the input field like phone number and address but it still doesn't update my profile info.
Microsoft if you reading this, fix this so that I can plan a exam with accurate profile info.
Steven Harvey 6 Reputation points

2021-02-24T22:21:28.043+00:00

When you get the error, go to the support page link and create a question.
Eventually someone will contact you to confirm details, and then they will manually update your profile. Busy with this now.
I created a new profile so that i could schedule an exam, now i cant reschedule the exam on the new profile due to the same error. Its an absolute joke.

1 answer

Dave Patrick 426.1K Reputation points MVP

2021-02-21T15:38:20.537+00:00

Microsoft Certification Program is supported on their own forums. I'd try asking for help with exam scheduling in dedicated forums here. (Participate\Ask A Question)
Exams/Exam Registration/General Registration Questions
Exams /Exam Registration and Scheduling/Scheduling with Pearson Vue
Pearson VUE Customer service
Pearson VUE contact / chat

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